Trailer-Service Technician

Service Technician - Trailer

The Service Technician - Trailer provides repairs, maintenance and care for the customer's equipment which shall be of the highest possible standard of quality.

Essential Job Duties

Technical proficiency and teamwork:

• Obtain and maintain Class A certification. Attend hands-on classes as required.
• Strive for a 90% or higher proficiency average.
• Conduct self in a professional manner while demonstrating a strong work ethic.
• Perform repairs correctly and efficiently.
• Disassemble and reassemble in proper sequence so that another tech can easily follow your work.
• Foster the Service "Team" attitude by interacting with others in a positive manner.
• Ability to work daily and overtime as required.
• Ability to assist in other work-related areas as requested.

Technical support and development:

• Review customer's concerns and recent service history to gain a greater understanding of the vehicle complaint and concerns.
• Communicate professionally with team members and customers.
• Obtain required information and documentation to initiate and successfully file warranty claims.

Customer satisfaction:

• Perform a courtesy inspection of every vehicle.
• Communicate any repair/preventative maintenance needed which is not noted on the work order. Always identify the three "C's" – Complaint, Cause, Correction.
• Determine necessary parts needed to complete repairs in a timely manner.
• Verify all service work has been performed and completed with the highest possible standard of quality.

Communication:

• Advocate open communications between shift technicians and your supervisor to ensure an efficient flow of information.

Compliance:

• Promote a safe (i.e. eye protection, etc.) and clean work environment.
• Ability to be insurable, drive a vehicle, and obtain and maintain a CDL (if required by location) with appropriate endorsements.
• Promote the proper use, care and storage of company tools and equipment

Other duties as assigned.

Skills / Training / Education Requirements

• High School Diploma, 2-year Technical School preferred. Equivalent amount of work experience may be considered in lieu of schooling.
• Unrestricted Driver's License – Technician must be able to safely drive vehicles around the location property as well as pull vehicles into the shop bays.
• CDL A or B License beneficial, assistance will be given to obtain if willing. (Some locations may require a CDL)
• Sheet metal work
• Fabricating and welding of steel and aluminum
• Carpentry and wood working
• Pneumatic brake systems.
• Roll up door repair and maintenance.
• Air ride and spring ride diagnosis and repair procedures.
• Ability to learn and understand the physics of how trailers support and carry the weight of a load without failure in order to make the proper repair.
• Electrical wiring systems and ABS braking repairs.
• Mechanical ability to maintain wheel end and brake system repairs.
• Perform heavy duty truck/trailer repair and maintenance.
• Operate power and hand tools and other equipment used in servicing vehicles.
• Move freely throughout the service area, including continuous physical effort; climbing in/out of trailers, underneath trailers, bending, walking, manipulating tools/equipment, etc.
• Written (for documenting work) and verbal communication skills.
• Build and maintain positive relationships with co-workers and customers.
• Read and interpret work orders, service information and wiring diagrams.
• Use testing equipment including computers, and other electronic diagnostic equipment to determine failed components.
• Perform basic math calculations.