Medical Customer Service Representative

Job Description

Job Description

Job Title: Medical Customer Service Representative

Location: Williston, ND

Schedule: Various daytime shifts available

Pay: $17 - $24 per hour (dependent on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Description

The Patient Access Specialist will support the patient intake and registration process within a healthcare organization. This role serves as a primary point of contact for patients and helps ensure accurate scheduling, insurance verification, registration, and financial clearance while delivering excellent customer service.

This position is ideal for someone with healthcare registration, scheduling, insurance verification, or patient access experience. Candidates without healthcare experience may also be considered if they bring strong customer service experience from retail, food service, hospitality, call center, or other fast-paced customer-facing environments and are motivated to build a long-term career in healthcare.

 

Key Responsibilities

• Greet and assist patients in person and over the phone
• Schedule, reschedule, and confirm patient appointments
• Register patients and maintain accurate demographic information
• Verify insurance eligibility, benefits, referrals, and authorizations
• Collect co-pays, deductibles, and outstanding balances
• Explain financial responsibilities and payment options to patients
• Obtain required consent and privacy documentation
• Coordinate with providers, nurses, and insurance companies to support patient care
• Maintain compliance with HIPAA and organizational policies
• Utilize electronic medical record (EMR/EHR) systems such as Epic or Cerner

Required Skills

• Strong customer service and communication skills
• Attention to detail and data accuracy
• Ability to multitask in a fast-paced healthcare environment
• Knowledge of insurance verification and medical terminology
• Basic computer and EMR system proficiency
• Problem-solving and conflict-resolution abilities

Qualifications

• High school diploma or GED required
• 1+ year of recent experience in one of the following is required: healthcare, customer service, retail, food service, hospitality, call center, or another fast-paced customer-facing environment
• Must have recent experience working directly with customers, patients, clients, or guests
• Healthcare registration, scheduling, patient access, insurance verification, or prior authorization experience is strongly preferred
• Candidates without healthcare experience may be considered if they have strong recent customer service experience and are interested in building a career in healthcare

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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