Patient Access Liaison II - Emergency/Labor and Delivery

Patient Access Liaison II, ER/L&D Full‑time, 8:30 am–9:00 pm (e/o weekend and holiday rotation) $1500 Hire‑On Bonus Summa Health System is recognized as one of the region’s top employers by a number of third‑party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families, commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization, and competitive pay and benefits. Summary Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast‑paced and complex clinical environment. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, performs insurance eligibility and discovery activities, generates patient estimates, collects patient co‑payments, co‑insurances and deductibles, identifies patients without insurance, provides financial assistance information and makes referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health. Minimum Qualifications Formal Education Required: High school diploma or equivalent Post‑high school level coursework in healthcare, accounting, business, public relations or related field preferred. Experience and Training Required: One (1) year experience performing customer service or general office support in any industry preferred. Experience in registration, insurance verification/pre‑certification, financial counseling, patient accounts a plus. Other Skills, Competencies and Qualifications: Ability to function in a fast‑paced and complex clinical environment. Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook). Demonstrates communication, organizational and interpersonal skills. Interpersonal and communication skills to interact with patients, families, and clinical co‑workers in crisis or trauma situations. Possesses problem‑solving skills and ability to recommend solutions. Ability to document registration information in designated computer software applications in a timely and accurate manner. Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members. Ability to be highly motivated, work independently, make decisions, and work in a fast‑paced and stressful environment. Demonstrates knowledge of all departmental downtime applications and processes. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self‑respect and dignity. Level of Physical Demands: Ability to sit or stand for extended periods up to 12 hours. Ability to perform bedside registration activities with a workstation on wheels. Work every other weekend and holiday. May be mandated for additional overtime shifts to meet operational demands of the department. Ability to adjust work hours to meet operational demands as required. Reliable transportation required. Ability to push a wheelchair or patient and ambulate to other departments/units within the facility. Salary $18.31/hr – $21.97/hr. The salary range listed is the full base salary range exclusive of any bonuses or differentials. Factors such as years of relevant experience and geographical location are considered when determining the starting rate of pay. Benefits Summa Health offers a comprehensive benefits program that includes medical, dental, vision, life, paid time off and many other benefits: Basic Life and Accidental Death & Dismemberment (AD&D) Supplemental Life and AD&D Dependent Life Insurance Short‑Term and Long‑Term Disability Accident Insurance, Hospital Indemnity, and Critical Illness Retirement Savings Plan Flexible Spending Accounts – Healthcare and Dependent Care Employee Assistance Program (EAP) Identity Theft Protection Pet Insurance Education Assistance Daily Pay Equal Opportunity Employer / Veterans / Disabled #J-18808-Ljbffr Summa Health