Express Service Advisor

Express Service Advisor

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Our Phoenix location is hiring an Express Service Advisor to serve as the primary point of contact between customers and our Service Department. This role is responsible for delivering a positive service experience, educating customers on recommended maintenance, and ensuring timely communication throughout the service process.

Responsibilities

• Schedule, confirm, and prepare for customer service appointments
• Greet customers and assess vehicle maintenance needs based on customer concerns, vehicle inspections, and mileage
• Create repair orders, provide cost and time estimates, and obtain customer authorization for services
• Educate customers on vehicle condition, maintenance recommendations, and available services
• Coordinate with technicians and parts associates to ensure timely completion of repairs and maintenance
• Provide regular updates to customers regarding vehicle status and service progress
• Follow up with customers to ensure satisfaction with their service experience

Qualifications

• Previous customer service or automotive service experience preferred
• Excellent interpersonal and customer service skills
• Positive attitude and ability to work effectively in a team environment
• Strong organizational and multitasking abilities in a fast-paced setting
• Proficient computer and phone skills
• Must be at least 18 years of age or older
• Valid Arizona driver's license with a clean driving record
• Must pass a background check and drug screen

Compensation & Perks

• Pay: Commission | $35,000-$60,000 Earning Potential
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays
• Access to onsite nurse practitioners and wellness support

Submit your application for consideration. Qualified candidates will be contacted regarding next steps.