Policy and Project Specialist

Solvd US
Our organization is redefining claims management across the auto and property space through a blend of AI innovation, proprietary technology, and expert-led services that deliver measurable results for insurers, fleets, rental, TPAs/MGAs, and adjacent industries.

Our US team combines automation, intelligence, and human expertise to simplify complex processes — accelerating cycle times, reducing costs, and improving outcomes across appraisal, repair, subrogation response, and auto/property estimating.

Our solutions help customers move beyond digital claims to a model that’s faster, smarter, and simpler — grounded in data accuracy, transparency, and customer experience.

As part of the Solvd Group, operating in 46+ countries, our mission is to drive results today while shaping the future of claims. From FNOL to final settlement, we connect technology and expertise to deliver precision, performance, and confidence at every stage.

At this time, we are offering employment in the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KS, LA, MD, MA, MI, MN, MO, MT, NV, NJ, NY, NC, OH, OK, PA, SC, TN, TX, VA, WA, WI.

Negotiation Specialist
We are looking for a detail-oriented, client-focused negotiator interested in pursuing a career in the automotive claims space. In this role, you will work closely with our body shop and storage partners to negotiate rates and charges. This is a full-time, remote position with the ideal candidate being self-motivated, reliable, and thriving in a remote work environment.

What you’ll do:

• Negotiate directly with repair shops to manage and settle advance charges.

• Make outbound phone calls to handle assigned claims efficiently.

• Review and interpret CCC estimates and total loss charges accurately.

• Perform precise calculations to assess fees for shops and tow yards.

• Communicate clearly and professionally via email and phone with a friendly, client-oriented approach.

• Support colleagues and foster a culture of accountability.

• Manage time effectively and stay organized in a remote setting.

What we're looking for:

• Previous experience in a client/customer service role.

• Strong negotiation skills.

• Knowledge of auto insurance and repairs is a plus.

• Proficiency in reading and analyzing CCC estimates a plus.

• Excellent written and verbal communication skills.

• Comfortable with computer systems and quick to learn new applications.

• Strong organizational and time management skills.

• Ability to work independently with minimal supervision.

What we offer:

• Hourly compensation between $26.00 - $31.00/hour based on experience.

• Comprehensive benefits, including health, dental, vision insurance, and more.

• 401(k) plan options

• Paid time off, sick time, and paid holidays.

• A fully remote work environment with flexibility and autonomy.

• The opportunity to grow with a dynamic, innovative team in a startup-like culture.