Textile Engineer Support

Textile Engineer SupportNedGraphics provides specialized CAD/CAM design software for fashion, retail, home textiles, carpet and flooring, and other textile industries. The NedGraphics products allow designers full creative freedom for Print, Jacquard, Dobby and Knitted fabric design, as well as Carpet, Rug and Tuft design, while improving efficiency, productivity, and accuracy to create production-ready artwork.NedGraphics for Adobe® provides textile plugins within Adobe Photoshop and Illustrator, on both Mac and PC, to create prints, knits, wovens, fashion sketching, and more.NedGraphics is a portfolio company of FOG Software Group, which is a subsidiary of Constellation Software Inc. Constellation is listed on the Toronto Stock Exchange and is a conglomerate of vertical market software companies. Constellation has completed over 800 acquisitions since inception in 1995 and is all about strengthening these businesses and enabling them to grow – whether through organic measures such as new initiatives and product development, day-to-day business, or through acquisitions. As is Constellation's unique model, FOG Software buys and holds companies forever, which requires continuous investment in our businesses - their products, brands, and people - and a long-term horizon for strategic decisions.We are looking for an experienced Textile Engineer Support to join our Customer Success team in Dalton, GA, to support, demonstration, and training of all NedGraphics Software, with heavy focus on fabric analysis and project management for high-end client presentations and trainings. This role will primarily be focused on the Production (Dobby, Jacquard and Tuft) segment.Location: Dalton, GA supporting USKey Responsibilities:Assist with pre-sales activities including presentations and demonstrations to both small/medium and enterprise customersSupport the organization of company initiatives such as webinars, tradeshow preparation, marketing rollouts, etc.Support post-sales activities including but not limited to customer onboarding, technical and consulting support, and overall account and relationship managementDevelop strong understanding of client's business needs and goalsStrategically pursues new opportunities for account growth with existing clients by establishing credibility and aligning NedGraphics products to customer needsEnsure that products and services are delivered to the client's satisfaction on time, within scope, and budgetAssists in preparing presentations, RFI's, and RFP's, etc.Communicate the progress of customer implementations to internal and external stakeholdersConduct periodic quality control testing to ensure that the solutions are meeting the quality standardsActively seeks and tracks customer feedback on implementations and servicesRepresent the voice of the customer in product, service, and workflow designAchieve and maintain a comprehensive understanding of the full line of software and services providedHelp customers meet their goals by effectively utilizing our solutions and services to their full potentialQualifications:Minimum 3 years work experience in textile design, with knowledge in the textile industryKnowledge of CAD/CAM Tuft softwareKnowledge of CAD/CAM Jacquard, Dobby (NedGraphics, Penelope, EAT, etc.) a bonusKnowledge/Integration of production looms very beneficialExcellent communicator and team playerAdvanced Computer SkillsBachelor's degree in Textiles or Textile DesignAbility to prioritize tasks and meet deadlinesOrganizational skillsDetail orientedFast learner encompassing a wide range of softwareHelp Desk / Technical SupportTechnical problem-solving expertisePossible travel requiredEnglish speaking and any additional languages are a plus (e.g. Turkish)Experience with 2D/3D pattern software a bonus (Optitex, Gerber, Lectra, etc.)Experience with Adobe Illustrator/Photoshop for fashion and textile design a bonusJoin us to drive our growth and success. Apply now to become a key player in our dynamic team!