Genesys IVR Tester
Tech Club
Role: Genesys IVR Tester with Cyara experience Location: Newark, NJ - onsite Job Description: Perform functional and regression testing of Genesys IVR applications across voice and digital channels. Use Cyara to design, execute, and automate IVR test scenarios and call flows. Validate call routing, prompts, DTMF inputs, speech recognition, and backend integrations. Identify, log, and track defects using test management and defect tracking tools. Collaborate with developers, IVR designers, and business teams to clarify requirements and resolve issues. Support UAT and production validation, including post-deployment testing. Ensure IVR solutions meet business, performance, and compliance requirements. Prepare test reports and provide test execution status to stakeholders. Seniority level Mid-Senior level Employment type Contract Job function Information Technology and Engineering - IT Services and IT Consulting #J-18808-Ljbffr Tech Club
Vacancy posted 3 days ago
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