HYBRID Customer Service Representative

We are hiring immediately for 6 Customer Service Representatives...
*Hybrid schedule! 4 days remote, 1 day on site work*
The Call Center Customer Service Representative - Provider Services is responsible for responding to provider inquiries received through the Customer Service Center (CSC) Call Center. This role provides telephone-based support to healthcare providers using online business applications related to claims processing, eligibility verification, web-enabled self-services, and technical inquiries. The ideal candidate demonstrates strong customer service skills, attention to detail, and the ability to navigate multiple systems in a fast-paced call center environment.


Key Responsibilities
* Respond to inbound provider inquiries routed through the CSC Call Center in a professional and courteous manner.
* Provide telephone assistance to providers utilizing online business applications, including claims, eligibility, and web-based self-service tools.
* Accurately record, track, and monitor call details, issues, and resolutions using the designated call tracking/CRM system.
* Monitor open tickets to ensure appropriate follow-up, assignment, and escalation in accordance with established procedures.
* Utilize training materials, scripts, and documented procedures to support consistent and accurate responses to inquiries.
* Process provider requests using various tools and technologies, including desktop faxing, web self-help resources, and Interactive Voice Response (IVR) systems.
* Perform follow-up communications such as returning phone messages, disseminating faxes, sending mail documentation, and other related correspondence under direct supervision.
*Job Type & Location*This is a Contract to Hire position based out of Albany, NY.
*Pay and Benefits*The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Albany,NY.
*Application Deadline*This position is anticipated to close on Jun 16, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.