Receptionist Position

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Opportunity for advancement

Company:
Join our dynamic team at Health Atlast Moorpark, CA, a leading integrative healthcare clinic specializing in chiropractic, massage, physio-therapy and acupuncture. Our clinic is dedicated to providing holistic care that addresses the mind, body, and spirit, helping our patients achieve optimal health and wellness.

Position Overview:
The Front Desk Receptionist position plays a critical role in the success of the practice. Patients will assign either a positive or negative feeling about our practice based on their first interaction with us, whether in person, on the phone, through email or social media. The person in this position must maintain a positive attitude and allow the patient to feel their smile even in phone or written conversations. The ideal candidate will possess exceptional communication skills, exude positivity, and thrive in a fast-paced environment. Experience in a chiropractic clinic or similar setting is preferred.

Responsibilities:

• Greet everyone with a smile and an enthusiastic verbal greeting.
• Answer phones, return voicemails and screen calls for Practitioners.
• Check patients in and out of the practice. Checking out patients includes scheduling future appointments and collecting payment.
• Checking in New Patients ensuring that all necessary items are collected upon check in: New Patient Intake forms, copy of DL and Insurance Card, a credit card to be stored in our system for payments.
• Getting vitals (Height, weight, blood pressure, pulse, etc.) on all new patients.
• Assisting the providers with patients. Getting patients on the roller table, putting e-stim on them etc.
• Verifying new patient’s insurance information and creating files.
• Monitor various social media sites such as Classpass, Dear Doc, Zocdoc and others to respond to new appointment requests promptly when a request is made.
• Call patients to confirm upcoming appointments.
• Call patients to check on how they are feeling following appointments.
• Create new sales opportunities by promoting all services the practice has to offer to all patients you come in contact with.

Qualifications:

• Excellent customer service skills.
• Effective and clear communication skills, both written and verbal.
• Strong organization skills. Maintains a neat and organized workspace and adheres to HIPPA compliance policies.
• Attention to detail.
• Remaining calm under pressure and the ability to multi-task and handle multiple calls at once.
• Proficient computer skills.

Education and Experience:

• Medical office experience preferred.
• Prior experience in a customer-facing position, preferably as a receptionist.
• High School degree or the equivalent.

Physical Requirements:

• Prolonged periods of sitting.
• Must be able to lift up to 15 pounds at times.
• Must have the ability to see up close with or without vision correction.
• Must possess the ability to communicate and comprehend information.