Automotive Service Advisor - Kent County Delaware

Job Description

Job Description

Kent County Delaware

A well-established automotive dealership in the Kent County Delaware area is seeking an experienced and customer-oriented Service Advisor to join our team. This role serves as the primary connection between customers and the service department, helping ensure a smooth and positive repair and maintenance experience.

If you enjoy building relationships, communicating clearly, and working in a fast-paced automotive environment, we encourage you to apply.

Schedule: Monday through Friday. No weekends required.

• Welcome customers and provide a professional service experience from check-in through vehicle delivery.
• Gather vehicle concerns and accurately document repair requests.
• Communicate customer needs with technicians and service personnel.
• Prepare service recommendations and maintenance schedules.
• Present repair estimates and obtain customer authorization.
• Provide regular updates regarding vehicle status and completion timelines.
• Assist with warranty and service contract administration.
• Review completed repairs for accuracy and completeness.
• Explain services performed and associated charges upon vehicle pickup.
• Address customer concerns in a professional and timely manner.
• Maintain service records and customer communication logs.
• Support department goals related to customer satisfaction and retention.

• Previous automotive service advisor or dealership experience preferred.
• Strong communication and customer service skills.
• Ability to multitask and stay organized in a busy environment.
• Sales or service recommendation experience is beneficial.
• Experience with dealership management software is a plus.
• Bilingual candidates are encouraged to apply.
• Positive attitude and strong problem-solving skills.
• Valid driver's license and acceptable driving record.

We offer a competitive compensation package along with a comprehensive benefits program that may include:

• Medical Insurance
• Dental Insurance
• Vision Coverage
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan

We are committed to creating an inclusive workplace and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.