Boutique Manager

Our client, a luxury accessories brand, is seeking a temporary Boutique Manager to join the team at their Scottsdale, AZ location. The Boutique Manager is the leader of the business and team, responsible for achieving retail sales goals, KPIs, and maintaining the brand culture and luxury standards within the boutique. This includes hiring and developing a high-performing team, ensuring exceptional visual and operational standards, understanding the product and client, and building strong relationships within the local market. The Boutique Manager also supports event creation, maintains awareness of the competitive landscape, and communicates key business, client, and team updates to the Retail Director.

Responsibilities

SALES

• Achieve financial sales budgets and monthly/annual KPIs by motivating the team and driving individual and collective sales performance.
• Develop and implement strategic sales plans aligned with broader company objectives.
• Monitor sales performance and KPIs, identifying opportunities and taking action to achieve or exceed goals.
• Gather feedback from the sales team and communicate relevant insights to Retail Leadership.
• Partner with Buying, Planning, and Inventory Control to maintain appropriate stock levels and maximize sell-through.
• Stay current on product knowledge and ensure the team is properly trained.
• Lead by example in delivering exceptional customer service and ensuring Client Advisors embody the brand's selling ceremony and spirit.

BRAND AMBASSADOR

• Represent the brand by promoting its culture, values, and luxury positioning.
• Build strong relationships within the local community and with key market groups.
• Develop and execute store events, product launches, and collection initiatives that support brand awareness and revenue growth.
• Maintain strong knowledge of the local competitive landscape and market climate.
• Demonstrate consistent passion for the brand with clients and team members.

TEAM PERFORMANCE

• Lead, inspire, coach, and develop Client Advisors to deliver exceptional customer service and achieve business goals.
• Set clear expectations, performance goals, and KPIs while regularly reviewing individual and team performance.
• Oversee onboarding and training to ensure new hires understand the brand, products, customer service approach, processes, and procedures.
• Ensure team members maintain strong knowledge of luxury standards, products, materials, and craftsmanship.
• Provide ongoing coaching, constructive feedback, and development opportunities, addressing skill gaps and performance concerns as needed.
• Recognize strong performance and foster a positive, collaborative, and achievement-oriented environment.
• Create staffing schedules that provide appropriate coverage while balancing labor costs and PTO requests.
• Address interpersonal conflicts professionally and maintain team cohesion.
• Remain composed under pressure and guide the team through challenging situations while protecting the client experience.

BACK-OF-HOUSE & STOCK MANAGEMENT

• Oversee incoming and outgoing shipments, inter-boutique transfers, customer orders, corporate rebalances, and new product deliveries.
• Train the team on proper inventory handling, procedures, and recordkeeping.
• Partner with Inventory Control on monthly cycle counts and annual inventory to ensure accurate reconciliation and minimize discrepancies.
• Follow audit protocols and manage boutique inventory results to reduce shrinkage and maintain accuracy.
• Partner with Warehouse, Logistics, Finance, Buying, and leadership to optimize inventory processes and stock levels and maximize sell-through.

OPERATIONS & MAINTENANCE

• Manage store supplies, assets, and operating expenses within budgetary guidelines.
• Ensure all team members understand and adhere to company policies and procedures.
• Enforce risk management policies to minimize losses and fraudulent activity.
• Maintain effective staffing schedules and adequate floor coverage during peak business hours.
• Maintain visual merchandising standards, including lighting, repairs, and overall boutique presentation.
• Complete and assess audit checklists, ensuring compliance and identifying opportunities for improvement.

INTERDEPARTMENTAL MANAGEMENT

• Maintain active partnerships with Head Office and cross-functional departments.
• Partner with Human Resources to recruit and select top-tier candidates who align with the brand's values, technical requirements, and image.
• Communicate with Retail Operations and Store Development regarding facilities, repairs, maintenance, and other boutique needs.
• Partner with the appropriate corporate leaders to escalate issues, provide feedback, and obtain support.
• Communicate customer, staff, retail partner feedback, product suggestions, and market trends to relevant department heads and the Retail Director.
• Share local market insights and competitive intelligence to support strategic decision-making.

SYSTEMS FLUENCY

• Familiarity with day-to-day business and clienteling tools, including Booxi, NPS, Loubilink, Order Management System, Adyen, Power BI, and Salesforce.
• Strong proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook, as well as Cegid or similar systems.

Requirements & Qualifications

• Bachelor's degree required.
• 8+ years of experience in Boutique Management or a similar luxury retail leadership role.
• Previous experience managing, coaching, and developing employees.
• Strong commercial acumen and knowledge of sales performance, business potential, and competitive activity.
• Proven ability to develop strong relationships with VIP clients and increase brand loyalty.
• Exceptional customer service and interpersonal, verbal, and written communication skills.
• Strong follow-up, follow-through, organization, prioritization, and attention to detail.
• Passion for the brand and ability to serve as a strong brand ambassador.
• Experience within a multinational company or luxury business preferred.
• Additional language fluency is a plus.
• Demonstrated initiative, reliability, flexibility, positivity, and a "no task is too big or too small" attitude.
• Ability to embrace change, learn quickly, and adapt to evolving business needs.
• Commitment to company policy and confidentiality.
• Ability to work a flexible schedule, including evenings, weekends, holidays, overnight, and on-call shifts.
• Must be comfortable with the physical requirements of the role, including standing for extended periods, carrying boxes, and using a step ladder. The role may require lifting approximately 10–30 lbs. Reasonable accommodations will be provided as required by applicable law.

The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.

While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.

We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact View email address on apply.j-vers.com

For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.

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