Security Tech Liaison

Tech Liaison Position at GardaWorld

The GSOC Technology Liaison is responsible for the day-to-day administration, support, and coordination of security technology systems utilized by the Global Security Operations Center (GSOC). This position serves as the primary point of contact for security technology issues and works closely with Security Operations, Information Technology, Facilities, technology vendors, and end users to ensure systems remain operational and effective.

The role is responsible for administering security applications, managing user accounts and permissions, performing initial troubleshooting and issue triage, coordinating vendor support, maintaining system documentation, supporting reporting and dashboard development, and assisting with technology-related projects. The GSOC Technology Liaison also serves as a technical liaison between operational stakeholders and technology providers to facilitate timely issue resolution and continuous improvement.

What's in it for You

• Competitive Salary: $80,000.00-$90,000 / year
• Work Site Location: Washington, DC
• Set Schedule: Monday through Friday
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld
• Travel: Travel expectations vary by branch, with daily visits to client sites within the market.

Your Responsibilities as the Tech Liaison

• Work closely with the GSOC to elevate talent and service offerings
• Administer security technology platforms supporting GSOC operations.
• Create, modify, and deactivate user accounts across authorized applications.
• Manage user permissions, roles, groups, and distribution lists.
• Maintain platform configurations within established administrative authority.
• Perform regular reviews of user access and permissions.
• Assist with software updates, testing, and validation activities.
• Maintain system documentation, user guides, and administrative procedures.
• Facilitate resource allocation
• Manage risk and change
• Support transparent budgeting and project progress.

Your Qualifications:

• Two (2) or more years of experience supporting enterprise technology, security technology, or operational technology systems.
• Experience administering user accounts and permissions within enterprise applications.
• Experience troubleshooting hardware and software issues.
• Experience working with vendors and service providers.
• Experience supporting technology implementations or operational technology environments.
• Experience supporting a Global Security Operations Center (GSOC).
• Experience administering Everbridge, Samdesk, or similar operational platforms.
• Experience with access control systems, video management systems, and visitor management platforms.
• Experience with Microsoft 365, SharePoint, Power BI, and Power Automate.
• Experience working with security technology integrators such as Convergint or comparable service providers.
• Knowledge of Everbridge, Samdesk, VMS, Access Control, Systems, Incident Management platforms, etc.

GardaWorld: Make the World a Safer Place In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.