System Administrator

SEIU Local 2015 – Systems AdministratorLocation: California – Statewide SupportDepartment: Information TechnologyReports To: IT CoordinatorStatus: Full-Time | Non-ExemptAbout SEIU Local 2015SEIU Local 2015 is the largest union of long-term care workers in California, representing more than half a million home care, skilled nursing facility, and assisted living center workers across the state. Our members are united in their commitment to caring for California’s older adults and people with disabilities while building worker power and stronger communities.Our mission is to unleash the collective power of long-term care workers, their families, and their communities to advance economic and social justice. We are committed to building an anti-racist organization grounded in equity, justice, and cross-difference solidarity.To learn more, visit seiu2015.org.About the RoleSEIU Local 2015 is seeking an experienced and solutions-oriented Systems Administrator to support the reliability, security, performance, and continued development of the union’s statewide technology infrastructure.The Systems Administrator is responsible for administering and maintaining servers, network systems, cloud services, telecommunications platforms, workstations, mobile devices, enterprise applications, and related technology resources. This position serves as a technical expert and escalation resource, helping ensure that staff, members, leaders, and organizational programs have consistent and secure access to the technology needed to advance the union’s mission.Working closely with the IT Coordinator and other technology staff, the Systems Administrator supports infrastructure operations, cybersecurity, disaster recovery, business continuity, end-user service delivery, and technology modernization. The position also contributes to technical research, systems planning, implementation, documentation, and the ongoing improvement of technology services across SEIU Local 2015.The ideal candidate brings strong technical expertise, sound judgment, a proactive approach to problem-solving, and the ability to communicate effectively with both technical and non-technical audiences.Key ResponsibilitiesSystems Administration & Infrastructure ManagementAdminister, maintain, and support servers, operating systems, workstations, mobile devices, printers, audiovisual equipment, and related technology infrastructureMonitor enterprise systems for performance, availability, reliability, and securityPerform routine maintenance, system patching, upgrades, configuration changes, and troubleshootingEstablish, modify, and maintain user accounts, system permissions, security groups, and access controlsAdminister Microsoft Windows Server environments, Active Directory, Exchange, and related infrastructure servicesMaintain accurate system documentation, technical inventories, configuration standards, and operating proceduresConduct capacity planning and recommend infrastructure improvements based on organizational growth and operational needsEvaluate emerging technologies and recommend practical solutions that strengthen organizational effectivenessNetwork & Cybersecurity OperationsMonitor, administer, and maintain network infrastructure, including switches, routers, firewalls, wireless systems, and internet connectivityIdentify, investigate, and address cybersecurity risks, vulnerabilities, suspicious activity, and potential system intrusionsSupport the implementation and enforcement of technology security standards, access controls, and systems-management practicesPerform system monitoring, performance tuning, vulnerability remediation, and infrastructure optimizationMaintain backup, disaster-recovery, and business-continuity systems and proceduresTest backup and recovery processes to help protect mission-critical systems and organizational dataAssist with cybersecurity incident response, documentation, escalation, and remediationPromote secure technology practices and provide guidance to staff regarding system and data securityTelecommunications & Collaboration SystemsAdminister Voice over Internet Protocol (VoIP) and telecommunications platforms, including user provisioning, configuration, maintenance, and supportMaintain video-conferencing, conference-call, audiovisual, and organizational collaboration platformsConfigure and support mobile devices, user accounts, service plans, and related technology resourcesProvide technical infrastructure support for organizational meetings, Executive Board meetings, trainings, conferences, and special eventsTroubleshoot telecommunications and collaboration-system issues and coordinate resolution with vendors when necessaryTechnical Projects & InnovationParticipate in infrastructure modernization, systems implementation, and technology-improvement initiativesConduct technical research, needs assessments, and feasibility evaluations for new systems, platforms, and servicesAssist with project planning, technical design, system configuration, testing, deployment, documentation, and post-implementation supportDevelop implementation plans and technical recommendations that reflect organizational requirements, security needs, and available resourcesCoordinate with technology vendors, service providers, consultants, and external partnersTrack assigned project deliverables, risks, dependencies, and timelinesIdentify opportunities to automate routine processes and improve the reliability and efficiency of technology operationsEnd-User Support & Service DeliveryProvide advanced technical support and escalation assistance for complex hardware, software, network, account-access, and systems-related issuesDiagnose root causes and implement timely, effective, and sustainable solutionsPartner with IT Support Specialists and other technology staff to resolve escalated requests and strengthen service-delivery processesSupport technology operations for SEIU Local 2015 offices, training centers, remote staff, and statewide programsCommunicate system interruptions, planned maintenance, security concerns, and resolution updates clearly and promptlyCreate technical instructions, knowledge-base materials, and user documentationHelp ensure technology services support staff productivity, organizational campaigns, and operational effectivenessDocumentation, Asset Management & ComplianceMaintain accurate records of systems, equipment, licenses, warranties, configurations, service agreements, and technology assetsDocument system changes, incidents, troubleshooting steps, resolutions, and maintenance activitiesAssist with technology audits, vendor reviews, risk assessments, and compliance-related documentationSupport the development and maintenance of IT policies, standards, procedures, and internal controlsProtect confidential organizational, personnel, membership, and technology informationPerform other duties and special projects as assignedRequired QualificationsFour to seven years of progressively responsible experience administering enterprise systems, servers, networks, and technology infrastructureDemonstrated experience supporting Microsoft Windows Server environments, Active Directory, Exchange, and enterprise applicationsExperience administering network infrastructure, including switches, routers, firewalls, wireless systems, and internet connectivityExperience supporting telecommunications, VoIP, mobile-device, and collaboration platformsWorking knowledge of cybersecurity principles, access controls, vulnerability management, backup systems, and disaster-recovery practicesStrong diagnostic, analytical, and technical troubleshooting skillsAbility to independently assess complex technical issues, determine priorities, and implement effective solutionsExperience documenting system configurations, processes, technical procedures, and issue resolutionsAbility to explain complex technical information clearly to staff and leaders with varying levels of technical knowledgeStrong organizational and project-management skills, with the ability to manage multiple assignments and competing deadlinesAbility to work independently with minimal supervision while collaborating effectively as part of a technology teamAbility to maintain confidentiality and exercise sound judgment when handling sensitive systems, access credentials, and organizational informationCommitment to responsive, professional, and service-oriented technology supportCommitment to the mission and values of SEIU Local 2015Preferred QualificationsBachelor’s degree in information technology, computer science, information systems, or a related field; an equivalent combination of relevant education, training, certifications, and professional experience may be consideredMicrosoft, networking, cloud, cybersecurity, or other relevant technical certificationsExperience with virtualization technologies and cloud-based infrastructure platformsExperience administering enterprise backup, recovery, security, and infrastructure-monitoring solutionsKnowledge of Microsoft SQL Server, systems automation, scripting, and reporting toolsExperience supporting a multi-site organization and remote or hybrid workforceExperience participating in technology implementations, infrastructure migrations, or systems-modernization initiativesExperience supporting nonprofit, labor, advocacy, community-based, or other mission-driven organizationsCore CompetenciesThe successful Systems Administrator will demonstrate:Technical ExpertiseAbility to administer and maintain complex technology environments while promoting system availability, reliability, security, and performance.Problem-Solving & TroubleshootingAbility to diagnose root causes, analyze complex technical issues, and implement effective and sustainable solutions.Cybersecurity AwarenessAbility to identify risks and vulnerabilities, protect sensitive systems and information, and strengthen organizational security practices.Planning & Project ManagementAbility to organize and manage multiple operational priorities and technology initiatives while meeting deadlines and maintaining service continuity.CommunicationAbility to translate technical information into clear, practical, and actionable guidance for staff, leaders, and external partners.Service OrientationCommitment to providing timely, respectful, professional, and solutions-focused technology support throughout the organization.CollaborationAbility to work effectively with IT colleagues, staff, leadership, vendors, and external partners to achieve shared organizational objectives.Continuous Learning & InnovationCommitment to staying informed about emerging technologies, cybersecurity risks, and industry practices that can improve organizational effectiveness.Judgment & AccountabilityAbility to work independently, protect confidential information, make sound technical decisions, and take ownership of assigned responsibilities.Work Environment & Travel RequirementsThis position supports SEIU Local 2015 offices, staff, and technology operations throughout California. The role operates in a fast-paced, mission-driven environment and requires the ability to respond effectively to changing priorities, urgent technical issues, and organization-wide operational needs.Periodic statewide travel may be required to support union offices, training centers, meetings, events, technology installations, and infrastructure initiatives.The position may occasionally require work outside standard business hours, including early mornings, evenings, weekends, or holidays, to perform system maintenance, respond to technology emergencies, or support organizational priorities.The role requires extended periods of working at a computer and may involve installing, moving, or troubleshooting technology equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.This job posting describes the primary responsibilities of the role but is not intended to include every duty or responsibility that may be assigned.Commitment to EquitySEIU Local 2015 is committed to building an anti-racist organization and advancing equity, justice, and solidarity across differences. We strongly encourage candidates from historically underrepresented backgrounds and communities to apply.Equal Opportunity EmployerSEIU Local 2015 is an equal opportunity employer. We value diversity and are committed to maintaining an inclusive, equitable, and accessible workplace. Employment decisions are made without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, marital status, medical condition, genetic information, veteran status, disability, or any other characteristic protected by applicable law.Don’t Meet Every Qualification?Please apply anyway. Research shows that women, LGBTQ+ individuals, people of color, people with disabilities, and candidates from other historically underrepresented communities may be less likely to apply unless they meet every listed qualification. If you are excited about this opportunity, possess relevant transferable skills, and share our commitment to economic and social justice, we encourage you to apply.Required QualificationsFour to seven years of progressively responsible experience administering enterprise systems, servers, networks, and technology infrastructureDemonstrated experience supporting Microsoft Windows Server environments, Active Directory, Exchange, and enterprise applicationsExperience administering network infrastructure, including switches, routers, firewalls, wireless systems, and internet connectivityExperience supporting telecommunications, VoIP, mobile-device, and collaboration platformsWorking knowledge of cybersecurity principles, access controls, vulnerability management, backup systems, and disaster-recovery practicesStrong diagnostic, analytical, and technical troubleshooting skillsAbility to independently assess complex technical issues, determine priorities, and implement effective solutionsExperience documenting system configurations, processes, technical procedures, and issue resolutionsAbility to explain complex technical information clearly to staff and leaders with varying levels of technical knowledgeStrong organizational and project-management skills, with the ability to manage multiple assignments and competing deadlinesAbility to work independently with minimal supervision while collaborating effectively as part of a technology teamAbility to maintain confidentiality and exercise sound judgment when handling sensitive systems, access credentials, and organizational informationCommitment to responsive, professional, and service-oriented technology supportCommitment to the mission and values of SEIU Local 2015Preferred QualificationsBachelor’s degree in information technology, computer science, information systems, or a related field; an equivalent combination of relevant education, training, certifications, and professional experience may be consideredMicrosoft, networking, cloud, cybersecurity, or other relevant technical certificationsExperience with virtualization technologies and cloud-based infrastructure platformsExperience administering enterprise backup, recovery, security, and infrastructure-monitoring solutionsKnowledge of Microsoft SQL Server, systems automation, scripting, and reporting toolsExperience supporting a multi-site organization and remote or hybrid workforceExperience participating in technology implementations, infrastructure migrations, or systems-modernization initiativesExperience supporting nonprofit, labor, advocacy, community-based, or other mission-driven organizationsCore CompetenciesThe successful Systems Administrator will demonstrate:Technical ExpertiseAbility to administer and maintain complex technology environments while promoting system availability, reliability, security, and performance.Problem-Solving & TroubleshootingAbility to diagnose root causes, analyze complex technical issues, and implement effective and sustainable solutions.Cybersecurity AwarenessAbility to identify risks and vulnerabilities, protect sensitive systems and information, and strengthen organizational security practices.Planning & Project ManagementAbility to organize and manage multiple operational priorities and technology initiatives while meeting deadlines and maintaining service continuity.CommunicationAbility to translate technical information into clear, practical, and actionable guidance for staff, leaders, and external partners.Service OrientationCommitment to providing timely, respectful, professional, and solutions-focused technology support throughout the organization.CollaborationAbility to work effectively with IT colleagues, staff, leadership, vendors, and external partners to achieve shared organizational objectives.Continuous Learning & InnovationCommitment to staying informed about emerging technologies, cybersecurity risks, and industry practices that can improve organizational effectiveness.Judgment & AccountabilityAbility to work independently, protect confidential information, make sound technical decisions, and take ownership of assigned responsibilities.Work Environment & Travel RequirementsThis position supports SEIU Local 2015 offices, staff, and technology operations throughout California. The role operates in a fast-paced, mission-driven environment and requires the ability to respond effectively to changing priorities, urgent technical issues, and organization-wide operational needs.Periodic statewide travel may be required to support union offices, training centers, meetings, events, technology installations, and infrastructure initiatives.The position may occasionally require work outside standard business hours, including early mornings, evenings, weekends, or holidays, to perform system maintenance, respond to technology emergencies, or support organizational priorities.The role requires extended periods of working at a computer and may involve installing, moving, or troubleshooting technology equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.This job posting describes the primary responsibilities of the role but is not intended to include every duty or responsibility that may be assigned.Commitment to EquitySEIU Local 2015 is committed to building an anti-racist organization and advancing equity, justice, and solidarity across differences. We strongly encourage candidates from historically underrepresented backgrounds and communities to apply.Equal Opportunity EmployerSEIU Local 2015 is an equal opportunity employer. We value diversity and are committed to maintaining an inclusive, equitable, and accessible workplace. Employment decisions are made without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, marital status, medical condition, genetic information, veteran status, disability, or any other characteristic protected by applicable law.Don’t Meet Every Qualification?Please apply anyway. Research shows that women, LGBTQ+ individuals, people of color, people with disabilities, and candidates from other historically underrepresented communities may be less likely to apply unless they meet every listed qualification. If you are excited about this opportunity, possess relevant transferable skills, and share our commitment to economic and social justice, we encourage you to apply. #J-18808-Ljbffr Service-Employees-International-Union