Retail Sales Floor Lead- Operations

Sales Floor Lead- Operations

Hey, we're Article. Since 2013, we have been redefining the furniture industry one sofa at a time. It's not easy; it requires solving challenging, meaningful problems. This is where you come in. As a Sales Floor Lead- Operations, you'll help create exceptional customer experiences while supporting team success and driving showroom performance.

Why We Need You:

As we prepare to open our first San Francisco retail store, we're building more than a showroom. We're creating a high-performing retail environment where operational excellence, organization, and safety enable exceptional customer experiences. From inventory accuracy to store readiness, every operational detail plays an important role in supporting our team, our customers, and the success of the business. We're looking for a proactive and adaptable leader who can help bring this vision to life through strong operational execution, accountability, and collaboration. You'll play a key role in establishing the operational standards, inventory practices, and safety culture that will define how our San Francisco showroom operates from day one. Within your first few months, you'll help launch a brand-new store, establish foundational operational processes, and create an organized, efficient, and safe environment for both customers and associates. In a year, you'll be proud to say you've helped build a showroom known for its operational excellence, inventory accuracy, safety compliance, and readiness to support exceptional customer experiences every day.

About the new store:

Our store address is: 2299 Alameda St, San Francisco Store size: 7,000 square feet Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 6x Home Experts (associates) Hours of operation: The store is open 7 days per week, 10 am - 7 pm.

Interview and Onboarding Schedule First Interview ( June 29th- July 3rd) A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article. Final Interview (July 7th - 8th) In person interview with new Store Manager.

What You'll Do

You'll serve as a floor leader within our San Francisco showroom, helping create exceptional customer experiences while supporting the operational excellence that keeps the store running smoothly. You'll partner closely with the Store Manager, Home Experts, and fellow leaders to deliver strong business results and a remarkable customer experience.

Operations Leadership & Store Readiness

• Champion operational excellence across the showroom and back-of-house environment.
• Ensure operational processes, standards, and SOPs are executed consistently and effectively.
• Support inventory accuracy through shipment receiving, replenishment, inventory audits, and inventory control practices.
• Maintain a safe, organized, and operationally ready showroom that enables exceptional customer experiences.
• Lead Health & Safety initiatives, ensuring compliance with company policies, procedures, and regulatory requirements.
• Support operational readiness for promotions, events, inventory activities, and new business initiatives.
• Monitor inventory discrepancies, damages, and product recovery processes, partnering with leadership to resolve issues quickly.
• Coach associates on operational standards, safety practices, and accountability for execution.
• Partner with Store Leadership and Retail Operations teams to identify process improvements and remove barriers to execution.
• Review operational metrics and business trends to support continuous improvement and overall store performance.

Sales Leadership & Customer Experience

• Create welcoming, engaging, and personalized experiences for every customer.
• Build genuine relationships that inspire trust and long-term customer loyalty.
• Guide customers through the buying journey by understanding their needs and recommending solutions that help them create beautiful spaces in their homes.
• Consistently achieve individual sales goals while contributing to overall showroom performance.
• Lead by example through proactive selling behaviors and customer service excellence.
• Support onboarding and training of new Home Experts.
• Provide day-to-day coaching, feedback, and support to help team members grow their sales and customer service skills.
• Partner with Store Leadership to ensure consistent execution of customer experience standards and sales processes.

Who You Are

Qualifications

• 2+ years of experience in retail, hospitality, customer service, sales, or a similar customer-facing environment.
• Previous experience as a keyholder, Lead, or informal team leader is an asset.
• Proven ability to build strong customer relationships and deliver exceptional service.
• Experience balancing customer experience priorities with operational responsibilities in a fast-paced environment.

Leadership & Coaching

• Sets clear expectations so priorities, standards, and responsibilities are understood.
• Leads by example and encourages accountability across customer experience and operational activities.
• Provides timely, practical feedback that helps team members learn and grow.
• Coaches associates through real-time problem solving and day-to-day challenges.
• Supports a positive, collaborative team environment where people can do their best work.

Technical Skills

• Comfortable using point-of-sale systems, inventory management tools, and retail technology.
• Strong organizational skills with the ability to manage multiple priorities and competing deadlines.
• Ability to identify opportunities to improve processes, efficiency, and execution.
• Uses sound judgment to make decisions and escalate issues when appropriate.

Must Have

• A customer-first mindset and a passion for creating exceptional experiences.
• Strong communication and interpersonal skills.
• A resilient and adaptable approach in a fast-paced retail environment.
• Ability to work both independently and collaboratively.
• Open availability to work weekdays, evenings, weekends, and holidays as required.

Additional Requirements

• Ability to frequently move throughout the showroom and back-of-house environment.
• Ability to lift and move merchandise up to 30 lbs independently or with team assistance.
• Legally authorized to work in the United States Article participates in E-Verify.
• Completion of a criminal background check

Perks & Benefits

• The Starting Hourly Range is: $27- $29 hourly.
• Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.
• 401(k) Match: 4% matched contributions to help you save for the future.
• Commuter Program: We offer pre-tax commuter benefits to all San Francisco employees averaging 10 or more hours per week to help offset the cost of public transit (Muni/BART).
• Product Discount: 45% discount on our entire product range (15% for friends and family).

Vacation & Paid Time Off

• Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
• Paid Holidays: 8 paid company holidays + 1 Inclusion & Diversity day.

Total Health & Insurance Benefits

• Health Benefits: Benefits-eligible (First day of employment) with coverage for Medical, Dental, & Vision.
• Paid Sick Leave: Pursuant to the San Francisco Paid Sick Leave Ordinance, employees will accrue paid sick leave at a rate of 1 hour for every 30 hours worked.
• Insurance: Life & Disability insurance, and Travel Medical insurance.
• Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.
• Employee Support: SupportLinc EAP (Employee Assistance Program) and discounted pet insurance.

About Article

Hi there, we're Article. Since 2013, we've been redefining the furniture industry one sofa at a time.

Where we're based:

• HQ: Vancouver, BC