Production Control Specialist

Specialist, Infrastructure Operations Analyst IIWe're seeking a future team member for the role Specialist, Infrastructure Operations Analyst II to join our TECHNOLOGY SERVICES GROUP (TSG) team. This role is located in Pittsburgh, PA or Lake Mary, FL.In this role, you'll make an impact in the following ways:Collaborate with cross-functional teams, including Application Developers and various support teams, to deliver scalable and reliable batch processing solutionsMaintain batch applications and workflow utilizing approved scheduling software toolingBuild automation-driven workflows to improve operational efficiency, streamline data processing, and enhance system performanceEnsure seamless integration between batch systems, databases, APIs, and external applications to support end-to-end processingOptimize database queries and data models to enable efficient batch execution in distributed environmentsImplement robust error handling, restart/recovery mechanisms, and logging to ensure resilience and operational stabilityMonitor batch job performance, scheduling, and dependency management to meet processing deadlines and service expectationsProvide production support for batch processes, including troubleshooting, incident resolution, and continuous improvement initiativesTo be successful in this role, we're seeking the following:Strong experience in abend recovery, batch restart procedures, and production support, with the ability to resolve job failures quickly and minimize business impactProficiency in request processing and batch operations, ensuring accurate handling of scheduled workloads and timely completion of critical processing cyclesHands-on experience with batch scheduling tools and job dependency management, with a solid understanding of workflow orchestration in enterprise environmentsAbility to manage incident escalation effectively, coordinating with application, infrastructure, and support teams to drive timely resolution of production issuesKnowledge of incident and problem management processes, including root cause analysis, issue tracking, and implementation of preventive actionsExperience in metric reporting and operational monitoring, with the ability to analyze batch performance, identify trends, and support service level objectivesFamiliarity with code deployment and release support activities, ensuring smooth implementation of batch changes across development, test, and production environmentsStrong understanding of production control, operational stability, and batch lifecycle management in high-volume processing environmentsWorking knowledge of enterprise support tools, job monitoring dashboards, and service management platforms is preferredKnowledge of batch scheduling software such as Control-M, z/OS, TSO/ISPF, and JCLFamiliarity with GitLab, ServiceNow, and Microsoft Office tools is a plusSolid grasp of process improvement, documentation, and collaboration across support and development teamsBNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.