Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has been serving the community for over 11 years, with two locations in Fountain and Colorado Springs, CO. We have a dedicated team of nine professionals who believe in a work hard/play hard mentality. We set high standards for ourselves and have fun reaching our goals together. If you are a disciplined team player who truly cares about people, we can train the rest.

With a background in Exercise Science, our agency owner is actively involved in the local sports community, coaching across multiple sports fields. We take pride in supporting local schools, churches, and non-profits. Our team enjoys a supportive and energetic environment, along with great benefits, including a 401k plan, group life insurance, paid time off, sick leave, and early closings at 4:00 PM on Fridays.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Kreg Kell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.