Head of Digital Product, Consumer & Business Banking

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes. We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels. Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step. About Candescent Candescent is a modern, API-first digital banking platform serving over 1,300 banks and credit unions, reaching more than 30 million users. Recently carved out from the digital NCR Voyix and now backed by Veritas Capital and Canapi Ventures, Candescent delivers cloud-native digital banking solutions across onboarding, money movement, fraud, CRM, and branch experience. Its open, extensible platform powers secure, scalable innovation across consumer and business banking. Role Overview Candescent is in a mission to be the leading intelligent omnichannel platform for banks and credit unions of all sizes. The product strategy focuses on creating leading experiences powered by common platform capabilities. As Head of Digital Product – Consumer & Business Banking, you’ll be responsible for delivering industry-leading digital experiences that drive acquisition, engagement, servicing, and loyalty for both retail and business banking customers. You will own the end-to-end product vision, roadmap, and execution across digital journeys and features used by millions of banking customers daily. You’ll lead a team of 25 product managers across 21 teams focused on customer-facing innovation—partnering with platform teams to bring powerful, user-centric solutions to life. Key Responsibilities 1. Product Vision & Strategy Define the product strategy and roadmap for digital banking experiences for consumers, small businesses, and commercial users that takes Candescent to first an industry leadership position and then strives to be a leader among the top banks Prioritize features and experiences that drive measurable outcomes: digital adoption, deposit & loan growth, engagement, retention, satisfaction. 2. Customer Experience Leadership Candescent want to be known as a leader design and customer led experience Champion seamless, intuitive, secure digital experiences across channels (mobile, web, embedded and agentic). Guide design direction in partnership with UX to ensure accessibility, personalization, and emotional engagement. Drive continuous discovery and user testing across personas and institutions. 3. Core Journeys Ownership Lead digital innovation across core banking journeys including: DIY service features for anything and everything Dashboards and money movement Spend management and alerts Bill pay, transfers, external account linking Business accounts receivables, accounts payable and cash flow Embedded onboarding, cross-sell, and servicing 4. Partnering Across the Ecosystem Work closely with Engineering, Agile, Design, Product Ops, and Marketing to ensure launch-readiness, internal alignment, and scalability. Collaborate with financial institutions, customer success, and implementation teams to gather feedback and prioritize product enhancements. Coordinate with the Platform and Integration teams to deliver robust, compliant, and secure features. 5. Commercial Readiness & Success Support packaging and positioning of retail and business banking modules. Collaborate with Sales, Marketing, and Pricing teams to ensure product-market fit and differentiated messaging. 6. Team Leadership Lead, mentor, and grow a team of product managers and leads aligned by customer type and product area. Foster a culture of empathy, velocity, cross-functional collaboration, and outcome-driven product development. About You 15+ years of experience in digital product management, ideally in fintech, banking, or high-scale SaaS. Proven leadership in building and scaling B2C and/or B2B digital platforms, with a passion for elegant, secure, and compliant user experiences. Deep understanding of banking workflows, regulatory considerations, and the needs of both consumers and business customers. Adept at working with platform teams to translate capabilities (AI, APIs, integrations) into customer value. Strong product instincts combined with data literacy, structured problem-solving, and user empathy. Experienced in building high-performing product teams in complex environments. Why Join Us Lead the digital experiences that directly touch millions of users across hundreds of community and regional banks. Operate in a product-first culture, with a modern tech stack, strong executive backing, and scale-ready architecture. Influence the next chapter of digital banking transformation at the intersection of innovation, trust, and community banking. Collaborate with a talented, mission-driven team committed to building exceptional financial experiences. EEO Statement Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes. #J-18808-Ljbffr