Manager of International Operations & Service

The Manager, International Fuel is responsible for managing the company’s daily international operations (customer orders, price updates, quotes, and releases). The Manager, International Fuel assists the Director, Operations & Service with maintaining a strong relationship with the Flexjet International Ops, Flexjet UK/Malta/Ireland and Sirio teams (Closed Fleet) through regular meetings and joint projects. The Manager, International Fuel, will also occasionally assist the Manager, Operations & Service, with domestic needs as time permits. Duties And Responsibilities Ensures that international prices are updated on a timely basis and notices are sent to customers on schedule. Manages all Closed Fleet international scheduling in CAPRA & maintains open dialogue with Closed Fleet dispatch on scheduling changes. Maintain strong relationships with international vendors and provide feedback on pricing/service discrepancies. Secures fuel releases for all international flights. Monitors international NOTAMS and coordinates with Closed Fleet Operations as necessary. Reports Closed Fleet contract deviations on a weekly basis. Updates preferred handlers/FBOs/Suppliers/Contract information in CAPRA. Maintains CAPRA mapping for all international related data. Works with Sales & Marketing to ensure customer needs are being met. Prioritizes and resolves time sensitive situations keeping safety and the customer’s best interest in mind. Communicate with customers, Sales & Marketing and Finance to resolve pricing discrepancies. Maintains International Fuel SOP in conjunction with Director, Operations & Service and implements process changes to improve efficiency. Occasionally assist Manager, Operations & Service with domestic needs. Interface with Sales Team as part of the Large Cabin Concierge program. Skills And Attributes Self-motivated. Possesses fanatical attention to detail, a sense of urgency and the ability to meet critical timelines. Excellent communication skills. High energy and thrives in multi-tasking and evolving environment. Able to de-escalate customer issues and concerns and use creativity to find solutions. Able to work in a team environment that promotes both the customers’ needs while maintaining best practices for the long-term goals of the company. Qualifications Bachelor’s degree in aviation, logistics, business management, or equivalent experience. 3 years of related experience in fuel operations. Proficiency in multiple languages is preferred. #J-18808-Ljbffr Flexjet