Customer Experience Specialist

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Ready to kickstart your career with a nationally recognized leader in smart home technology? Join Vivint's Customer Loyalty Team -where you'll use your problemsolving, communication, and service skills to retain customers, resolve concerns, and strengthen long-term loyalty. Why You'll Love it Here: We're committed to providing bestinclass benefits that support your physical, emotional, and financial well-being. Monday - Friday schedule (No Weekend) Paid, hands-on training in a positive on-site work environment Comprehensive Medical, Dental, and Vision - coverage starts Day One Potential Tuition Reimbursement - Up to $5,250 Annually Free daily lunch & drinks onsite Flexible paid time-off + paid holidays 401(k) with 100% company match up to 6% Employee Stock Purchase Plan (ESPP) Supportive, inclusive culture with Employee Resource Groups Community outreach & volunteer opportunities Compensation: Starting Rate $17.75/hour base pay + commission opportunities Average Commissions: $650/month Top Commissions: $1200/month+ Career Growth: Performance-based advancement path to $19.75 + commission within your first year Schedules: Training: Monday - Friday 8:30am - 4:30pm (3 Weeks) Hours of Operation: Monday - Friday 6:00am - 7:00pm Day in the Life: Customer Loyalty Specialists act as advocates, strengthening confidence in our smart home solutions while ensuring customers feel heard, understood, and supported. De-escalate challenging situations with empathy and professionalism Use strong problemsolving skills to uncover the root cause behind a customer's intent to cancel and deliver smart, effective solutions that rebuild trust and confidence. Retain new and endofterm customers by presenting tailored renewal and savings options-while also highlighting valuedriven upgrades and addon services that enhance protection, improve their overall experience, and create opportunities to upsell. Build genuine rapport through confident communication and active listening Support customers calling in with product or service inquiries Promote eligible savings opportunities for customers through Vivint's business partners Navigate multiple systems quickly while maintaining accuracy and customer focus Collaborate with supervisors and performance specialists for consistent coaching and growth What We're Looking For: We're looking for motivated, customerfocused individuals who thrive in a fastpaced environment and are driven to make a meaningful impact. Strong Communicators: Confident, clear, and able to build trust quickly. Problem Solvers: Naturally curious and skilled at finding creative, customercentered solutions. Calm Under Pressure: Able to deescalate tough situations with empathy and professionalism. GoalOriented & Coachable: Motivated by growth, feedback, and achieving performance targets. What Will Help You Thrive in this Role? You will thrive in this role by bringing energy, confidence, and a genuine passion for helping customers feel supported and understood. Sales & communication skills (or willingness to learn) Strategic thinking and selfmotivation Calm, confident de-escalation Delivering exceptional customer service Strong verbal & written communication System navigation & computer proficiency (40+ WPM) Ability to learn smart home technology Thriving in a fast-paced, goal-oriented environment Minimum Requirements: Must be able to reliably commute to our Lindon, UT office Must be at least 18 years old Ready to transform your career? Apply today to join the Vivint team! NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster(The poster can be found at Official description on file with Talent. We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.