WIOA Out of School Youth Support Specialist

Job Description

Job Description

Job Title: WIOA Out of School Youth Support Specialist

Department: Youth Support Services
Reports To: Director of Youth Support Services

FLSA Status: Non-Exempt (Hourly)
Location: Springfield, MA
Employment Type: Full-Time 

Salary Range : $22/hour

About New North Citizens’ Council (NNCC)

New North Citizens' Council, Inc. is a community-based nonprofit organization dedicated to empowering individuals and families through education, workforce development, housing support, youth services, and community engagement. For decades, NNCC has been committed to creating pathways to opportunity and strengthening communities through impactful programs and services.

Position Summary

The WIOA OSY Youth Support Specialist provides outreach, assessment, case management, and support services to youth ages 16–24. The Specialist connects participants with education, employment, training, and community resources while building relationships with families, schools, workforce partners, service providers, and public agencies to promote positive outcomes for Springfield youth.

Essential Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

Participant Outreach & Case Management

• Provide outreach, prevention education, intervention, and case management services to youth ages 16–24.
• Greet, screen, and engage individuals seeking program services.
• Conduct social service assessments to identify participant strengths, needs, barriers, and appropriate supports.
• Provide ongoing case management and support participants in working toward positive educational, employment, and personal outcomes.
• Maintain regular engagement with participants and provide appropriate follow-up.
• Assist participants in accessing substance use services, counseling, tutoring, mentoring, vocational training, and other community resources.

Workforce & Community Connections

• Connect participants with workforce development, education, training, and community-based opportunities.
• Foster relationships with schools, workforce providers, healthcare organizations, social service agencies, businesses, and public agencies.
• Link participants to appropriate services and resources based on identified needs.
• Participate in collaborative meetings, committees, and community initiatives that benefit youth and young adults.
• Travel to multiple program, community, partner, and business locations to provide services and participate in meetings.

Documentation & WIOA Compliance

• Maintain accurate and timely participant records, daily service logs, case documentation, and program reports.
• Complete required monthly documentation in accordance with WIOA program requirements.
• Collect and maintain program and participant information required for reporting and evaluation.
• Gather and review data to support program evaluation and adjustments in accordance with funding requirements.
• Maintain confidentiality and comply with NNCC policies and applicable program and funding requirements.

Professional Development & Program Support

• Participate in required trainings and professional development, including Trauma-Informed Care, Youth Development, Motivational Interviewing, and related topics.
• Maintain proficiency with computers and applications used for documentation, communication, and program reporting.
• Collaborate with Youth Support Services staff and community partners to support participant success.
• Maintain flexibility in scheduling based on participant and program needs.
• Drive frequently for program-related activities.
• Perform other related projects and duties as assigned.

 

Required Qualifications

• High school diploma, GED/HiSET, or equivalent.
• Minimum of one year of experience working with adolescents, young adults, or community-based programs.
• Experience or training in youth development, community outreach, human services, violence prevention, workforce development, case management, or a related area.
• Strong interpersonal, communication, organizational, and documentation skills.
• Ability to engage and support youth from diverse backgrounds.
• Ability to work collaboratively with community organizations, workforce providers, healthcare providers, social service agencies, and other partners.
• Basic proficiency with Microsoft Office, email, internet-based applications, and electronic recordkeeping systems.
• Valid driver's license and reliable, insured transportation.

 

Preferred Qualifications

• High school diploma, GED/HiSET, or equivalent.
• Minimum of one year of experience working with adolescents, young adults, or community-based programs.
• Experience or training in youth development, community outreach, human services, violence prevention, workforce development, case management, or a related area.
• Strong interpersonal, communication, organizational, and documentation skills.
• Ability to engage and support youth from diverse backgrounds.
• Ability to work collaboratively with community organizations, workforce providers, healthcare providers, social service agencies, and other partners.
• Basic proficiency with Microsoft Office, email, internet-based applications, and electronic recordkeeping systems.
• Valid driver's license and reliable, insured transportation.

 

Preferred Qualifications

• Associate degree in Human Services, Social Work, Psychology, Community Health, Education, Youth Development, Workforce Development, or a related field.
• Experience providing case management, youth outreach, prevention, or workforce development services.
• Experience facilitating groups or speaking in community settings.
• Coursework or training in community health, violence prevention, youth development, substance use prevention, or case management.
• Experience working within grant-funded youth programs.
• Bilingual and bicultural (English/Spanish).

Core Competencies

• Youth Engagement
• Case Management & Resource Navigation
• Workforce & Community Connections
• Communication & Relationship Building
• Documentation & Accountability
• Cultural Responsiveness

 

Work Environment & Physical Requirements

• Work is performed in office, community, partner, and program settings.
• Regular local travel and frequent driving are required for participant services, outreach, meetings, and program activities.
• Schedule flexibility is required based on participant and program needs.
• Duties may require standing, walking, bending, and moving throughout community and program settings.
• Ability to lift and carry program materials and supplies weighing up to 25 pounds.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. 

 

 

 

 

 

 

 

 

 

 

 

Equal Employment Opportunity Statement