Financial Counselor

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000‑square‑foot, 56‑bed hospital. This state‑of‑the‑art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. About the Opportunity Join Vail Health at our main hospital campus as a Financial Counselor and play a vital role in supporting patients during some of their most important moments. In this on‑site position, you’ll work under the direction of the Manager of Financial Counseling to administer the Patient Financial Assistance Program, ensuring patients have access to the financial resources and support they need. Screen patients with and without insurance to determine financial means, including collecting required monies from patients. Assist patients with obtaining financial sponsorship from internal and external agencies and charitable programs when financial need is indicated and arranging payment plans according to Vail Health guidelines. What You Will Do Obtain and verify patient financial information using the Financial Assistance Application form and any 3rd party application. Communicate in accordance with policy to patients whose applications are incomplete. Initiate credit scoring and comprehensive interviews to determine each patient's eligibility for Medicaid, hospital‑sponsored charity care, and other programs. Screen uninsured patients for internal and state‑based financial assistance programs. Determine financial responsibility of patients. Assist patients/representatives with establishing payment plans. Collect required deposits and payments due on accounts. Counsel patients/representatives who cannot pay according to Vail Health payment schedule and refer to appropriate agency for assistance as needed. Furnish and process forms for internal/external charitable programs. Follow up with patients who have not been financially cleared prior to discharge to help them navigate their responsibility and screen for financial assistance. Track and manage financial assistance adjustment amounts in billing system, communicate with business office and third‑party vendors. Post monies collected into financial system. Assist in training of staff. Strong interpersonal skills and ability to build rapport with a wide variety of individuals. What You Will Need Experience Two years of similar work experience defined through prior roles with a similar level of communication, organization, customer service and exposure to regular/reoccurring financial transactions required. Previous experience in hospital admissions or patient accounts (preferred). Bilingual in English and Spanish, preferred. Licenses & Certifications No specific licenses or certifications required. Education No specific education requirement. Benefits at Vail Health (Full Time) Include Competitive Wages & Family Benefits Competitive wages Parental leave (4 weeks paid) Housing programs Childcare reimbursement Medical Vision Educational Programs Tuition Assistance Existing Student Loan Repayment Specialty Certification Reimbursement Annual Supplemental Educational Funds Paid Time Off Up to five weeks in your first year of employment and continues to grow each year. Retirement & Supplemental Insurance 403(b) Retirement plan with immediate matching Life insurance Short and long‑term disability Recreation Benefits, Wellness & More Up to $1,000 annual wellbeing reimbursement Recreation discounts Pet insurance Pay Hourly Pay: $22 – $28.39 USD per hour. As set forth in Vail Health Hospital’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr