Dental Treatment Coordinator

Treatment Coordinator

The Treatment Coordinator serves as an advocate and educator in creating treatment plans for dental care. The role is essential in securing treatment plan acceptance and coordination of financial resources and/or insurance requirements and billing practices. Additionally, this role assists in greeting patients, scheduling appointments, answering phones, and other office responsibilities as required. The Treatment Coordinator exhibits an efficient, knowledgeable and positive countenance to every patient experience.

Key competencies include:

• Conduct interview to understand the patient's oral health history, concerns, and objectives
• Explain the treatment plan, address patient concerns and answer any questions
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
• Build trust, and understand the patient's objectives
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
• Manage and maintain the payment options and policies for patients to uphold the practice's financial integrity.
• Understand the practice's policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.
• Bill dental insurance, post payments, and claim estimations as required.
• Oversee and track dental benefit plan accounts receivable and follow-up on claims regularly to ensure timely payment.
• Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
• Track patient accounts receivable and outstanding balances to ensure timely payment.
• Assist in Practice's collections protocol for all outstanding balances.
• Introduce new patients to the practice by going over health history, explaining the doctor's examination, and describing any other features about the practice that should be highlighted.
• Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
• Greet and check patients in and out before and after treatment.
• Answer incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.