Education Associate

Job Description

Job Description

Confluence Theater of Pittsburgh educates, empowers, and entertains people of all ages. Through exceptional performances of musicals, plays, classics, and soon-to-be classics, we tell the stories that meet the needs of our communities today.

Building on more than 125 years of combined history, Confluence Theater brings together the proud legacies of Pittsburgh CLO and Pittsburgh Public Theater to help shape the future of professional theater in our region.

We bring Pittsburgh together through bold, artistically ambitious productions that build on proud legacies, create unforgettable experiences, grow theater audiences, and expand opportunities for theater artists throughout the region. We are committed to cultivating a robust theater ecology built around multigenerational experiences. We are Made in Pittsburgh.

About the Role
Confluence Theater of Pittsburgh is seeking an organized, service-oriented Education Associate to join our Education and Community Engagement team. This role is ideal for someone who enjoys supporting students and families, coordinating administrative processes, and helping educational programs run smoothly behind the scenes.

Reporting to the Academy Director, the Education Associate provides administrative, registration, and customer service support for the organization’s education programs. This position coordinates student registration and tuition processing, maintains accurate student and program records, and supports students, families, and Education staff to ensure efficient program operations and a positive participant experience.

This is a hybrid role with 2 days onsite in Pittsburgh. 

Essential Responsibilities

• Coordinate student registration and tuition transactions, including enrollment processing, invoicing, payments, payment plans, scholarship and financial aid information, and follow-up on delinquent accounts.
• Serve as a primary point of contact for students, parents, and families, providing timely and responsive customer service related to registration, tuition, education programs, and general inquiries.
• Prepare and maintain accurate enrollment and tuition reports and ensure student and program records are complete and current within applicable databases, including prospective, current, alumni, and archived student information.
• Provide administrative and office support for Education programs, including correspondence, mailings, supply coordination, document preparation, and other program-related administrative needs.
• Provide backup administrative support for organizational phone systems, office equipment, and other general office functions as needed.
• Support merchandise sales and related activities, including promotion, inventory tracking, ordering, sales recording, and applicable financial reporting.

Education and Experience Requirements

• Associate degree in Education, Business Administration, Arts Administration, or a related field preferred; equivalent relevant professional experience may be considered in lieu of formal education.
• A minimum of one year of experience in education administration, student services, program administration, customer service, or a related environment preferred.
• Experience with student registration, enrollment, tuition or payment processing, database management, or similar administrative functions preferred.
• Must obtain and maintain applicable Pennsylvania clearances required for working with children and educational programs.

It is the continuing policy of Confluence Theater of Pittsburgh to afford equal employment opportunity to qualified individuals regardless of their race, color, religion or belief, age, sex, gender identity or expression, national origin, ancestry, sexual orientation, physical or mental disability, veteran status, or family or parental status and to conform to all applicable laws and regulations to that regard. This policy of equal employment opportunity comprehends all aspects of the employment relationship, including application and initial employment, promotion and transfer, administration, and the application of service, retirement, seniority and employee benefit policies. 

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