Front Desk Support Staff

Front Desk Support Staff

Triad Complete Healthcare Shawnee is looking for a courteous, professional, and detail-oriented person(s) to work as our Front Desk Support Staff. This role is essential in the daily operations and management of front office duties, and optimal candidates possess a patient-oriented attitude. At Triad you will find a very comfortable and supportive work environment.

This position offers:

• Medical
• Dental
• Vision
• Very competitive pay
• PTO
• Paid holidays
• Flexibility

Role Description

Serves as a front-line ambassador for the clinic. Responsible for providing support services to patients, families, and providers in a professional and courteous manner.

Roles and Responsibilities

• Greet patients and visitors in courteous and friendly manner, always understanding and professional in contacts with patients, visitors, employees, and medical staff.
• Responds appropriately to all calls and takes correct action to arrange appointments and referrals, accurately completing all scheduling and encounter fields.
• Performs all patient intake functions with accurate demographic and note entry into the patient system.
• Scan insurance cards, validates, insurance eligibility and identifies benefit related to each scheduled visit, making sure the information entered is up to date and accurate. Is alert to insurance coverage issues and communicates appropriately with patients, and providers.
• Performs prior authorizations tasks promptly with payers to ensure patient tests and procedures are covered. Keep physicians and all appropriate team members informed of insurance authorization delays or non-coverage.
• Maintains an organized work environment; consistently prioritizes work assignments and facilitates timely response to tasks. Utilizes time between patients to review all forms and data entered for completeness and accuracy.
• Accurately accounts for daily cash and payment entries. Performs daily balancing and creates deposit functions.
• Held accountable for posted transactions.
• Acts as a liaison between patients, staff, and physicians while communicating effectively with all parties.
• Handles confidential information appropriately.

Qualifications

• High School graduate or equivalent; associates degree or higher preferred.
• Ability to communicate professionally and effectively, both verbally and in writing.
• Previous medical clinic experience or background in general office work preferred.
• Demonstrates excellent customer service skills.
• Ability to receive, comprehend, and follow verbal and written instructions.
• Ability to understand insurance benefits and perform basic mathematical tasks.
• Knowledge of medical terminology.
• Understand the ethics of confidentiality and HIPPA regulatory requirements.
• Ability to type at least 40WPM.

Preferred Skills

• Communication Skills: To communicate with patients and colleagues, you need excellent listening, speaking, and interpersonal skills. Must be able to understand patient needs, clearly communicate instructions, and build and maintain a trusting relationship
• Critical Thinking: Ability to assess patient needs, prioritize tasks, and make informed decisions to ensure optimal patient outcomes.
• Compassion: Must be able to sympathize with sick and worried patients and their families
• Proficient in basic computer skills.
• Advanced MD / Athena experience is a plus