Account Manager (Digital Marketing Advertising)

Join Our Team

When joining Leap Group, you're joining a team that is passionate, innovative, and connected. Some words we've heard our teammates use to describe our culture are welcoming, collaborative, flexible, and dog-friendly (warning: your interview may be accompanied by a wagging tail)

We give our team the ability to make an impact with clients, while expanding their experience and depth of knowledge in the process. We like to show our appreciation for everything our teammates do by offering supportive and inclusive benefits that allow them to thrive. This includes things like:

• Health, dental, vision, and ancillary benefits
• Paid maternity and paternity leave
• Unlimited PTO and Summer Fridays
• Autonomy and flexibility
• Company-paid access to coaching and therapy
• 401k plan with match and 1:1 access to investment advisor
• Professional development opportunities
• Remote-hybrid flexibility

Diverse and Inclusive Marketing Comes from Diverse and Inclusive Teams

We recognize our teammates are our greatest assets in helping our clients market less and matter more. Diverse backgrounds, opinions and perspectives on our team allow us to expand our own perspectives and, in the process, create solutions that are innovative, creative, and strategic.

We're constantly working to transform our agencies and industry into spaces that are more diverse, equitable, and inclusive, and we welcome the addition of YOUR unique voice and perspective. Don't forget to ask us about our focus on diversity, equity, and inclusion during your interview.

Accommodation Requests

Leap Group complies with the ADA and ADAAA. If you need reasonable accommodation to apply, interview, or do the job, please include your accommodate request in the corresponding application question.

Where is This Role?

While we service clients nationally and internationally, Leap Group has a footprint in the Midwest, with offices in:

• Louisville, KY
• Cincinnati, OH
• Indianapolis, IN
• Chicago, IL

Our roles are typically open to remote candidates located and authorized to work in the U.S. However, strong preference is always given to candidates in or near our physical footprint. This is because we've found the ability to seamlessly collaborate in-person is very valuable to the nature of our work.

Regardless of location, onsite time and periodic travel for things like client meetings, collab sessions, production work, pitches, and team gatherings is important and expected. Our hybrid work model is core to how we deliver impact.

Who is the Account Manager?

Account Managers are people-people, responsible for the relationships between Leap and its clients. This means understanding the clients' business to be able to manage their needs and expectations AND understanding the Leap's offerings to be able to shepherd internal resources.

The Account Manager acts as a key layer for the account team, juggling it all, from day-to-day relationship building to high-level strategic guidance. This particular account role will work heavily with our government client accounts.

Broad responsibilities include:

• Client engagement - relationships with mid-senior and junior levels, senior level client familiarity
• Manages up to account management leadership - provides info on client relationship health, project status and hourly burn rate
• Cross-functional team leadership leads meeting and presentations, takes point on next steps
• Strategic thought leadership - input to internal strategists, guidance to teams
• Project involvement - manages high and medium-touch assignments and is the driving force for KO, fulfillment and completion of quality deliverables
• Creative guidance and assessment - ensures great direction going in and high quality going out
• Media guidance and assessment - ensures great direction going in and high quality going out
• Digital experience assessment - manages and holds teams accountable for timely, insightful, actionable reporting
• Production influence works with producers to manages project and gain client alignment to ensure momentum and efficiency
• Financial awareness approves billing, monitors hours and helps manage projects for efficiency

What do You Need?

• 3+ years agency account management experience
• Experience in marketing and advertising strategy
• Experience managing government or public section clients - and an understanding of the unique nuances of collaboration, compliance, and communication that come with it
• Excellent communication and relationship management skills, with prior experience in customer- or client-facing role(s)
• Experience brainstorming with a team for creative ideation
• Exposure to both B2B and B2C marketing
• Ability to juggle multiple competing tasks and deadlines without sacrificing timeliness or quality
• High degree of detail- and process-orientation
• Self-starter mentality with a passion for continuous learning

Important note: if you think you have what it takes to be a great in this role but don't necessarily meet all of these qualifications, please still apply! While we work hard to eliminate unnecessary requirements from our job ads, our teams and needs are constantly evolving, and we'd always love the opportunity to connect and see what might be a fit.