IT Support Technician

Apex Informatics

Title: IT Support Technician

Location: Ocoee, FL

Job Description:

Position Summary

We are seeking a skilled Customer Support Technician to join our IT team. This role provides both in-person and remote technical support for all enterprise hardware, software, and network systems. The ideal candidate is a problem-solver, adaptable, and customer-focused professional who can troubleshoot, configure, and maintain IT resources in a fast-paced environment.

Key Responsibilities

Install, configure, and troubleshoot computers, mobile devices, printers, scanners, and software systems
Provide technical support for video conferencing and audiovisual equipment (MS Teams Rooms, Zoom, GoToMeeting)
Monitor and maintain systems using tools like Active Directory and Microsoft Endpoint Configuration Manager (MECM)
Identify hardware, software, or network issues, and implement solutions efficiently
Maintain detailed documentation of incidents, installations, and IT asset tracking
Collaborate with IT team members on projects, initiatives, and process improvements
Participate in after-hours on-call rotation and respond to urgent IT requests
Travel to remote locations as needed to provide support
Lift and move IT equipment (up to 50 lbs) safely

Required Skills & Qualifications

High school diploma or equivalent; additional IT certifications (CompTIA A+, Microsoft Certified) preferred
Experience in enterprise IT support or similar environment
Proficiency with Windows 10/11 , Office 365 (Outlook, Excel, Word, Teams)
Familiarity with video conferencing platforms and audiovisual equipment
Strong problem-solving, critical thinking, and analytical skills
Ability to manage multiple priorities and work independently or as part of a team
Excellent communication and customer service skills
Comfortable performing in high-pressure situations

Additional Requirements

Must be reachable via a company-provided smartphone with data service compliant with FDOT security requirements
Able to keep software and mobile applications up to date, including Outlook, Teams, and ServiceNow
Flexible to work onsite within core hours (7:00 AM - 6:00 PM, Mon-Fri)

Why Join Us

Opportunity to work in a dynamic IT enterprise environment
Gain experience with cutting-edge systems, collaboration tools, and AV technology
Competitive hourly rate and recommended employee benefits

Apply

Vacancy posted 3 days ago

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