Global Security - Consumer Security Operations - Product Delivery Manager

Job Description

Drive day-to-day delivery of GMP and key Consumer Security dependencies, coordinating across product, engineering, operations, and control partners to deliver release-ready outcomes.

As a Product Delivery Management Senior Associate within Global Security’s Consumer Security organization, you will lead day-to-day delivery for the CAP Index – Guard Management Platform, moving work from priority to clear scope, dependency-aware planning, tested outcomes, and supported releases. You will coordinate across product, engineering, vendor, operations, and control partners to ensure work is defined, tracked, launched, documented, and supported.You will also provide shared portfolio coverage (reporting, governance, data and control dependencies, training, peak-cycle support) and support connected capabilities such as Unified Event Management and the Consumer Security data lake, helping manage dependencies, delivery cadence, and readiness.

Job Responsibilities 

• Own the day-to-day delivery cadence for GMP, including delivery planning, backlog readiness, dependency coordination, and issue triage through completion.

• Develop and maintain delivery plans, timelines, milestones, decision logs, risk/issue logs, and stakeholder-ready status reporting.

• Gather business, operational, and technical requirements; translate needs into epics, user stories, acceptance criteria, and supporting documentation in Jira/Confluence.

• Coordinate Agile execution (planning, refinement, reviews, demonstrations) and track/resolve blockers and cross-team dependencies.

• Coordinate testing and release readiness activities (functional testing coordination, end-to-end test planning, UAT readiness, defect intake, fallback planning, production validation coordination).

• Provide delivery support for UEM and the CS Data Lake, including tracking work items, coordinating dependencies, and supporting readiness activities aligned to the portfolio roadmap.

• Track product health signals and recurring issues; coordinate vendor issues (as applicable) and ensure defects/recurring problems are logged and progressed.

• Cross-product reporting, governance, CS surveys, data ecosystem dependencies, control documentation, training, and coverage during peak delivery cycles, and support future Consumer Security products.

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience.

• Experience supporting product delivery, technology delivery, business analysis, project management, SaaS platforms, or operational change initiatives.

• Proficiency with Jira and Confluence, with strong technical writing skills to clearly translate complex information for diverse stakeholders.

• Strong analytical and problem-solving skills, with excellent attention to detail and the ability to analyze detailed business requirements; experience with business intelligence and analytics tools (e.g., Tableau, Power BI, Qlik, Looker, Databricks) and utilizing large language models (LLMs).

• Moderate proficiency in SQL, with experience using data integration technologies and performing data analysis.

• Demonstrated project management skills with experience in Agile methodologies, including managing epics and user stories within Jira.

• Excellent communication skills, capable of presenting complex data concepts to both technical and non-technical audiences.

• Ability to work with large and complex systems and datasets, ensuring data quality and integrity through rigorous testing and validation processes.

Preferred qualifications, capabilities and skills

• Proficiency in at least one cloud data lake platform (e.g., Databricks Lakehouse, AWS Lake Formation, ThoughtSpot), relevant data services (e.g., AWS S3, Redshift; Azure Data Factory; Google Cloud BigQuery), and one scheduling/orchestration tool.

• Experience in data engineering, modeling, and cloud architecture design, with a focus on building solutions for data lineage, metadata management, and data quality improvements.

• Demonstrated knowledge of data integration principles, including foundational concepts, patterns, best practices, API-first design methodologies, GraphQL, and Kafka services.

• Experience building intelligent analytics products utilizing AI/ML techniques.

• Exposure to security or real estate operations, including understanding physical security, investigation processes, and incident management, to support data responsibilities.

• Certification or Accreditation in data management or data governance (e.g., CDMP, DGSP).

• Demonstrated curiosity and initiative to explore data, identify root causes, and uncover opportunities for efficiency improvements.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.