Guest Service Agent
Hersha Hospitality Management
Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
Source: HHM Hotels
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Hoffman Estates, IL vacancy
- ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator...SuggestedDaily paidFull timePart timeImmediate startShift work
HHM Hotels
Schaumburg, IL27 days ago $16 - $17 per hour
...Job Description Job Description The Front Desk Agent plays a vital role in ensuring the highest level of visitor and guest satisfaction by delivering superior customer service. This position is responsible for efficiently checking guests in and out of the hotel, managing...SuggestedHourly payFull timeShift workNight shiftWeekend workDay shiftPaycor Hospitality LLC
Schaumburg, IL28 days ago- ...Guest Service Representative The Guest Service Representative is a team member of the MainStay Suites Chicago Schaumburg location. This is a well-established Choice Hotels extended stay brand. In addition to being part of an established brand, Gulf Coast Hotel Management...SuggestedFull time
- ...Heights is looking for motivated individuals for a customer-facing role. Responsibilities include greeting clients, scheduling their services, and ensuring satisfaction through exceptional care. Ideal candidates will have prior experience in a similar role. The company...Suggested
- ...Front Desk Guest Service Representative The Front Desk Guest Service Representative is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position...SuggestedWork at officeAll shiftsNight shift
$16 - $17 per hour
...Guest Service Representative Salary Range $16.00 - $17.00 Hourly Position Summary The Guest Service Representative is responsible... ...facilities will require the worker to be outside. Employee may be exposed to cleaning agents and toner chemicals. Wheeling Park DistrictHourly payPart timeSeasonal workWork at officeWeekend workDay shiftWeekday work$18 - $19 per hour
...Hotel Front Desk / Guest Service Rep Position: Guest Service Representative / Front Desk Starting Salary Range: $18.00-$19.00/hour or more based on experience. Wage Increases: New hires can earn wage increases at 30, 60, 90 days Employment Type: Full-Time Shift: Open...Full timeFlexible hoursShift workWeekend work- ...Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The...
Red Roof Inn Arlington Heights
Arlington Heights, IL3 days ago - ...sanitary, orderly and satisfying surroundings for the residents, associates and guests. Under the leadership of the Housekeeping Manager, the housekeeper will perform housekeeping services according to established policies and procedures to maintain great levels of cleanliness...ReliefCurrently hiringFlexible hoursRotating shift
Encore Village
Schaumburg, IL2 days ago $16 per hour
...We’re in search of a housekeeper to ensure guest satisfaction during their stay with us. Responsibilities include cleaning guest rooms, restrooms, and common areas, making beds, doing laundry, ironing sheets, and other general cleaning duties as assigned. The ideal candidate...Hourly payHoliday Inn Express & Suites
Hoffman Estates, IL1 day ago$18 - $18.5 per hour
...restaurants Summary: Provides miscellaneous hotel customer service functions and maintenance of the property by performing the... ...Other duties may be assigned. Loads, unloads and delivers guest baggage in a courteous, helpful manner. Delivers messages and...Hourly payAfternoon shiftKinseth
Arlington Heights, IL19 hours ago$17.82 - $24.89 per hour
Housekeeper Job Category: Housekeeping/Laundry Requisition Number: HOUSE001899 Posted: June 16, 2026 Full-Time On-site The Moorings of Arlington Arlington Heights, IL 60005, USA Job Details Hourly Rate: $17.82- $24.89 (Based on years of experience)...Hourly payFull time3 days per weekPresbyterian Homes & Services
Arlington Heights, IL4 days ago- ...Housekeeping Guest Service Representative The Housekeeping Guest Service Representative is responsible for maintaining a positive guest experience by preparing clean and comfortable rooms within a given timeframe and in accordance with the hotel brand's standards. This...Shift workNight shift
Comfort Inn/Red Roof Inn
Hoffman Estates, IL1 day ago - ...A community service organization located in Palatine, Illinois, seeks a dedicated Manager on Duty to provide operational leadership and enhance customer experiences within the facility. Candidates should possess strong verbal and written communication skills and a high...Weekend work
YMCA of Metropolitan Chicago
Palatine, IL4 days ago $18.75 per hour
...Grocery shopping or other errands when Performing other housekeeping tasks as indicated in the care Participating in In‐Service Education programs as assigned by the Assisting the client with activities of daily living and personal Responsible for completing...Hourly payMinimum wageLocal areaShift workKPH Healthcare Services
Bloomingdale, IL4 days ago- ...journey. Responsibilities include responding to inquiries, handling bookings, and resolving issues with a focus on providing exceptional service. The ideal candidate should have strong communication skills and customer service experience, particularly in the travel sector....Remote workFlexible hours
INSPIRED
Arlington Heights, IL4 days ago $16 per hour
...associate’s primary responsibility is to provide clean and comfortable guest rooms in accordance with brand standards, while ensuring guest satisfaction by providing friendly, professional and courteous service. This position is also responsible for ensuring that public...Shift workWeekend workSand Hospitality
Schaumburg, IL4 days ago$17 - $17.5 per hour
...and waste to disposal area. Replaces light bulbs. Stocks, organizes, and maintains housekeeping carts and equipment. Greets guests in warm, friendly manner. Ensures key control and security policies to maintain the guest's privacy and security of personal...Kinseth
Arlington Heights, IL19 hours ago- ...SUMMARY The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the...Weekly payMinimum wageLocal area
Extended Stay America
Rolling Meadows, IL3 days ago $48k - $55k
...Grand Victoria Casino in Elgin, Illinois. This role focuses on enhancing VIP marketing efforts through effective telemarketing and guest relationship management. The ideal candidate will be skilled in creating superlative guest experiences, meeting sales goals, and demonstrating...- ...Who You Are: You enjoy providing exceptional cleaning services. This role is responsible for cleaning an assigned number of apartments/rooms, designated common areas, and assisting with housekeeping supply preparation and cart readiness. Essential Duties and Responsibilities...Work at officeFlexible hoursShift work
Lakeview
Bloomingdale, IL2 days ago - ...comfortable, and satisfying surroundings for the residents and guests. Responsibilities: Operates and maintain various... ...established policies and procedures a variety of Housekeeping Services to maintain great levels of cleanness and high resident and...Full timeCurrently hiring
Encore Village
Schaumburg, IL1 day ago - Housekeeping Staff Provides a clean and sanitary environment for staff and residents using proper policies and procedures. Essential Duties Wet mops resident rooms and bathrooms daily. Uses “Wet Floor” signs and other cautions as indicated. Dusts in assigned...Relief
Aperion Care
Palatine, IL1 day ago $16.6 - $18 per hour
...A community-focused organization based in the United States is seeking a Community Concierge, Manager on Duty to lead customer service at their Community Hub. This role involves engaging with community members, ensuring safety, and operational oversight. Candidates should...Hourly payFlexible hoursYmcachicago
Palatine, IL4 days ago- ...management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also... ...related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard...WorldwideFlexible hoursNight shiftAfternoon shift
Royal Lahaina Resort
Bloomingdale, IL9 days ago $16.6 - $18 per hour
...education, violence prevention, or one of our other programs and services. We’re looking for talented individuals who are committed to... ...operations, attendance, and administration. Greet community members and guests and make them feel welcome and engaged. Monitor Community Hub...Hourly payLocal areaFlexible hoursShift workWeekend workYmcachicago
Palatine, IL4 days ago- ...Membership Concierge I The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will...Full timeTemporary workFlexible hoursWeekend work
$60k
...homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. D.R. Horton, Inc. is currently looking for an Online Sales Concierge....- Eden Senior Care seeks a part-time Housekeeping professional to ensure cleanliness and sanitation in resident areas. Responsibilities include cleaning resident rooms and public spaces and adhering to infection control protocols. The ideal candidate should communicate effectively...Part time
- West Suburban Nursing & Rehabilitation Center in Bloomingdale, Illinois, seeks a Housekeeping team member dedicated to fostering a clean and welcoming environment for residents and staff. The role involves cleaning and sanitizing residents' rooms and common areas, restocking...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
Related searches