Front Office Lead

Front Office Lead

We're looking for Front Office Leads who are excited to support clinic operations and deliver exceptional service in a fast-paced healthcare setting. In this role, you'll coordinate front office activities, support leadership, optimize patient flow, and help guide staff performance across the clinic team.

You'll play a key role in ensuring a smooth, efficient patient experience while solving daily challenges in a collaborative environment. We value strong communication, leadership, and problem-solving skillsand we're excited to welcome teammates who bring these strengths to our team.

Key Responsibilities

• Provide operational support to the Front Office Supervisor and Clinical Manager
• Guide and motivate front office staff for optimal performance
• Ensure efficient patient flow through planning and teamwork
• Deliver excellent customer service to internal and external stakeholders
• Collaborate with clinic, office, contract, and volunteer staff
• Maintain patient privacy and confidentiality at all times
• Support patients with access barriers related to income, language, or culture
• Comply with HIPAA, OSHA, and all relevant hospital regulations

Collaborative Teamwork

This role involves working closely with our team to deliver effective, patient-focused services and contribute to a supportive and collaborative work environment.

Qualifications

• Minimum 2 years of experience in patient access at an outpatient clinic or medical office
• Strong communication skillsverbal and written
• Experience with registration, scheduling, cashiering, and basic coding
• Knowledge of medical terminology, insurance plans, and cash payment policies
• Team-oriented with strong interpersonal and relationship-building skills
• Proficiency in Microsoft Word, Excel, and Outlook
• Preferred: Experience with eMDs and McKesson Paragon
• CPR certification (or willingness to obtain within 2 months of hire)
• Ability to read, write, and manage complex correspondence
• Excellent problem-solving and organizational abilities
• Ability to read, write, understand and communicate effectively in the English language
• Must be able to put into practice Service Excellence skills with our patients, families, coworkers, and community

Benefits You'll Enjoy

• Medical, Dental, Vision
• 403B with Employer Match
• Life Insurance
• Flex Spending Health Care & Dependent Care
• Employee Assistance Program
• Gym Membership Reimbursement
• Tuition Reimbursement
• Sick and Vacation Time

Welcome To RRH

Established for over 60 years, RRH is a non-profit, DNV-accredited, full-service hospital and integrated healthcare system serving our region across a 38-acre campus. RRH includes a 25-bed acute care hospital, a 125-bed skilled nursing facility, and a comprehensive network of services supported by more than 860 employees. Our organization operates five primary care clinics and other multi-specialty clinics, an ambulatory surgery center, ambulance services, and full-service imaging and laboratory capabilitiesallowing RRH to deliver coordinated, high-quality care across the continuum. RRH received the American Medical Association's Joy in Medicine Award in both 2023 and 2025, recognizing its commitment to healthcare worker well-being. RRH also maintains an established physician well-being program.

Our mission is to be the partner of choice for the healthcare needs of our community. Our purpose is to care for our community's health and the well-being of those who care for them.

About Ridgecrest

Ridgecrest is a family-friendly community of 38,000 in the desert of central Southern California, far from the traffic and commotion of LA. Affordable and safe, it's been voted as the best place to live in Kern County by Niche. Home of the China Lake Naval Air Weapons Station, it is near the Sierra Mountains and full of natural wonders, outdoor activities, and sunshine. Our hospital is close to Mammoth Ski Area, Mount Whitney, Sequoia National Forest, and Death Valley. Learn more About Ridgecrest and the Outdoor Activities around it.