Customer Advocate II

Customer Advocate II

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet products. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

We have an exciting opportunity available on our Customer Service team located in our Irvine, CA facility. We are seeking a driven, agile, passionate Customer Advocate. The Customer Advocate will work closely with an assigned set of accounts to provide overall account management. The ability to impact and grow with a global organization makes this an exciting and impactful opportunity. You will find a fast-paced environment focused on delivering world class customer service. This is an excellent opportunity to contribute to the success of our organization.

The ideal candidate will be part of a team that will support the Americas Division and have responsibility for the day to day management for all aspects for an assigned account or accounts. Problem solving, long term relationship development, and responsiveness are keys to success in this role. The Advocate will interact with multiple business units to drive results by executing order fulfillment processes to exceed customer expectations and align with GPI business, financial and operational objectives.

Position Responsibilities:

• Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
• Order and inventory management based on forecast and other modeling
• Manage on time and in full shipments
• Project management for our external customers (developing new business with existing customers)
• Achieve all goals associated with cash flow for GPI as associated for their account
• Goals include accounts receivables and working capital management
• Participate in Lean Sigma projects and deploy continuous improvement initiatives
• Develop strong relationships with internal and external customer contacts
• Liaison between GPI and our customer on all aspects of account management
• All other duties as assigned

Solid understanding of customer account management General understanding and experience with ERP business application, (SAP preferred) High degree of organization and attention to detail Successful time management and prioritization skills Effective written and oral communication Microsoft Office Skills 2-5 years' work experience or proven track record for success Four year degree in applicable field of study or compensatory work experience is required Pay Range: $57,500.00 - $71,900.00 Graphic Packaging is an equal opportunity employer and abides by all applicable federal, state provincial and local laws with respect to the recruitment and hiring process. We are committed to an inclusive, barrier-free recruitment and hiring process free from discrimination or harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.