Beverage Route Sales Relief Specialist, Warehouse Operations

Job Description

Job Description

Your day on the road

You start at the warehouse, load up coffee, tea, and allied products, then head out to keep customers in stock and their beverage stations on point. You rotate inventory, tidy equipment, run at least one CQC (Cup Quality Check), and solve small issues before they become big ones. Along the way, you uncover opportunities to grow revenue per stop by filling distribution gaps, featuring seasonal/LTO items, adjusting pricing as directed, and making sure every beverage station meets Farmer Brothers standards.

Schedule

Typical Work Schedule: Monday - Friday, 7:00 am - 3:30 pm, Overtime When Needed

Driving requirements

• Valid Drivers License required
• Must be able to complete a successful DOT physical

What you’ll do when covering a route

• Deliver, replenish, and rotate beverage station products on every call.
• Clean and verify equipment performance; complete one CQC per day.
• Escalate issues promptly to the ASM (Area Sales Manager) and follow through to ensure customer satisfaction.
• Service all customers on the daily schedule with on-time delivery and care.
• Handle invoices, inventory, and collections each day.
• Drive Revenue per Stop by closing distribution voids, executing promotions, pricing actions, and merchandising to standard.
• Flag inefficiencies, dissatisfaction, or opportunities to the ASM.
• Learn the brewing equipment basics to make minor repairs or adjustments.
• Execute the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) and make additional sales calls as time allows.

When you’re not on route

• Support inventory cycle counts and general warehouse tasks.
• Assist with customer-related matters as assigned by the ASM.
• Pitch in on accounts receivable collections and customer service work.

Equal Opportunity Employer / Veterans / Disabled

Qualifications

• High School Diploma or equivalent.
• Route delivery experience is a plus.
• Customer service background preferred; foodservice exposure is a bonus.
• Clean, strong driving record.

Personal and professional strengths

• Mechanical aptitude with hardware and software tools.
• Keen at uncovering customer needs; strong active listening and clear communication.
• Committed to company goals; uses sound business judgment to make decisions.
• Spots problems and opportunities quickly; proactive and self-directed.
• Builds rapport easily and collaborates well with customers and teammates.
• Works effectively with minimal supervision; decisive when it counts.
• Understands personal impact on others and strives for positive outcomes.

Tools you’re comfortable with

• Driver's License
• Retail Sales, Customer Service
• Warehouse Experience
• Territory Sales
• Business-to-Business (B2B) and Business-to-Consumer (B2C)
• Outside Sales, Inside Sales

Compensation and benefits

At Farmer Brothers, we are committed to pay transparency and ensuring fair and competitive compensation for all employees. The base salary range for this role is defined above and may vary depending on experience and qualifications.

To account for cost-of-living differences, we apply location-based salary adjustments. Employees working in higher-cost cities may receive a geographical pay premium, which is determined based on market data and local economic factors.

If applicable, your specific salary will be discussed during the hiring process based on your work location.

• In addition to base salary, we offer a comprehensive benefits package, which may include benefits such as health insurance, retirement plans, paid time off.
• The total leave provided in the Company’s Paid Time Off (“PTO”) policy is in at least an amount of hours and pay sufficient to satisfy the requirements of state or local laws in the locations where the Company operates.
• For questions regarding our compensation structure, including location-based pay adjustments, please reach out to Farmer Brothers Human Resources for details.

Equal Opportunity Employer / Veterans / Disabled