Inventory Control Specialist

Job Description

Job Description

*This position will be in-person in our Kansas City office!

About WarehouseQuote:

At WarehouseQuote, our clients hire us to manage their 3PL Warehousing Network. We do this by leveraging technology, data intelligence, and operational excellence to drive clarity, growth, and innovation with excellence in all that we do. WarehouseQuote has built an integrated network of warehouses that can provide customers with on-demand scalable capacity. Customer inventory inside the WarehouseQuote network is managed by proprietary technology that can be utilized to provide real-time inventory visibility and forecasting.

The Role:

The Inventory Control Specialist supports inventory accuracy and reconciliation efforts across internal and external teams at WarehouseQuote (WHQ). This role serves as a primary point of contact for Inventory Control activities and plays a key role in ensuring client confidence that WHQ is safeguarding their inventory.

The mission of the Inventory Control team is to maintain inventory integrity through detailed reconciliation, reporting, investigation, and proactive communication. When this role is executed well, it improves operational efficiency, reduces repeat inventory issues, and strengthens long-term client trust

Responsibilities:

Inventory Reconciliation & Analysis

• Perform daily and weekly inventory reconciliations by reviewing and comparing
  • WHQ WMS transaction reports
  • Warehouse partner WMS data
  • Inbound and outbound shipment records
  • Inventory adjustments and cycle count results
• Identify inventory discrepancies related to receipts, shipments, damages, shortages, overages, or system errors.
• Investigate discrepancies thoroughly to determine root cause and required corrective action.
• Analyze trends and recurring variance patterns to support preventative process improvements.

Issue Resolution & Escalation

• Own inventory discrepancy investigations from identification through resolution when within WHQ’s control.
• Escalate unresolved discrepancies to warehouse partners or internal stakeholders with:
  • Clear documentation of findings
  • Supporting data and transaction history
  • Recommended next steps or corrective actions
• Track all escalations and follow-ups to ensure timely resolution and accountability.

Client & Internal Communication

• Communicate inventory findings clearly and consistently with internal teams, including Service Operations, Account Management, and Operations.
• Provide client-ready explanations that reinforce confidence in WHQ’s inventory controls by clearly outlining:
  • What occurred
  • How the issue was resolved
  • What preventative measures are in place
• Maintain accurate, timely documentation and updates within Zendesk, WHQ Notes, and related systems.

System & Reporting Management

• Utilize WHQ’s Portal and Footprint by Datex (WMS) to review inventory activity, transactions, and system data.
• Use Jira Business to track inventory investigations, assign follow-up tasks, and document resolution outcomes.
• Leverage Microsoft Excel to analyze inventory data, reconcile reports, identify trends, and support decision-making.
• Ensure all inventory activity and investigations are properly documented for visibility, auditing, and reporting purposes.

Process Improvement & Collaboration

• Collaborate closely with Inventory Control teammates and cross-functional partners to improve reconciliation workflows and reporting accuracy.
• Identify gaps in processes, data visibility, or system usage that contribute to inventory risk.
• Leverage AI and other tools to improve efficiency, accelerate reporting and spreadsheet-based analysis, and streamline inventory processes.
• Share insights, trends, and improvement recommendations with leadership to reduce repeat discrepancies and improve operational efficiency.

Who We Are Looking For:

Required Qualifications

• Strong analytical and problem-solving skills with high attention to detail.
• Ability to execute tasks with accuracy, accountability, and follow-through.
• Proficiency in Microsoft Excel (required).
• Comfortable working across multiple systems, including:
  • WHQ Portal
  • Footprint by Datex (WMS)
  • Jira Business
  • Zendesk
• Reliable transportation and the ability to work from our Kansas City office five days a week.
• Ability to work remotely including reliable home internet & smart phone access.

Preferred Qualifications

• One to two years of experience in inventory control, logistics, supply chain, or warehouse operations.
• Experience reconciling inventory using transaction-level data and reporting tools.
• Strong written and verbal communication skills with the ability to explain complex issues clearly.
• Ability to work collaboratively in a fast-paced, detail-oriented environment.

What Success Looks Like

• Inventory discrepancies are identified, documented, and resolved efficiently.
• Improved inventory accuracy and reduced repeat variances across clients and facilities.
• Clear, consistent, and confidence-building communication with clients and internal teams.
• Strong documentation and audit-ready inventory records.
• Continuous improvements to inventory control processes and workflows.

Our Core Values:

Here at WarehouseQuote, we only hire A+ rock stars who are dedicated to our core values and will work to maintain our incredible culture. We are dedicated to hard work and supporting each other and the community in which we live. We do this by investing in leadership and development efforts, supporting each other, having open and honest conversations, empowering everyone to take ownership of the things that are important to them, group charitable events, and, among other things, planned/impromptu company outings.

Put People First - We believe trust is the foundation of all relationships. We maintain that trust by showing grace while also challenging each other to operate our business in a way that maintains our culture of appreciation, respect, and transparency.

Take Ownership Of Every Situation - We take ownership and are accountable for our actions. We do this by striving to admit, learn, and grow from failure and mistakes. We identify difficult situations as a privilege and an opportunity to provide value to our stakeholders.

Do The Right Thing Every Time - We have the integrity to make the tough decision. When encountering challenges and opportunities, we never abandon our values or put others at risk. Following the Golden Rule makes us proud of our work and the relationships we build with one another.

Maintain Financial Discipline - We will exercise prudence in all financial decisions and will never risk the long-term health of the company for short term gain. We hold the belief that today's sacrifices are tomorrow's rewards and the work we do as a company will serve as an example of our respect for each other.

Live Generously - We are the best versions of ourselves when we selflessly and humbly give of our time and talent to make a positive impact on those around us.

Benefits:

• 85% of premiums for medical, dental, and vision plans covered by WHQ
• $2,000 annual HRA/HSA contribution
• 401k with 100% match, up to 6%, immediately vested upon enrollment
• Reimbursement programs: childcare, tuition, wellness, cellphone
• Free daily lunches
• Leadership and development training
• Men and women haircuts
• Onsite gym
• Parental paid leave
• Living generously program with 100% charitable contribution match

What Comes Next:

1. Submit your application
2. The HR hiring manager will review your resume and determine if we feel there is a match based on your skill set.
3. If there is a perceived match, we will have an initial phone interview to get acquainted with you and introduce the company.
4. If there is mutual interest, we will proceed with a technical interview with one or more team members, a case interview, and finally a culture-based (non-technical) interview that will see if we are a match culturally for our organization.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status