IT SUPPORT SPECIALIST (PART TIME)

IT Support Specialist

The IT Support Specialist serves as the first point of contact for technical support at Santa Fe Recovery Center. This part-time position (25–29 hours per week) is primarily responsible for desktop support, Microsoft 365 and Entra ID administration, Zoom Phone support, device deployment, and troubleshooting end-user technology issues. The role is primarily on-site to provide hands-on support for staff and equipment, with occasional work-from-home opportunities as approved by the Director of Information Technology. The position works closely with the Director of Information Technology to assist with infrastructure and security projects while maintaining a strong focus on end-user support and customer service.

Primary responsibilities include:

• Manage user access requests and account administration
• Perform end-user onboarding and offboarding
• Provide support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
• Provide Zoom Phone user support and basic troubleshooting
• Maintain asset inventory and documentation
• Provide basic end-user security awareness and education
• Develop and maintain positive working relationships with staff and leadership

Additional responsibilities:

• Assist with endpoint security and backup solutions under the direction of the Director of Information Technology
• Assist with security awareness and basic cybersecurity best practices for end users
• Escalate network, firewall, switching, and infrastructure issues as appropriate
• Participate in infrastructure and security projects as opportunities for growth arise
• Perform other duties as assigned by the Director of Information Technology

Skills and abilities:

• Strong knowledge of Microsoft 365 user environments
• Working knowledge of Entra ID user administration
• Familiarity with desktop hardware, printers, and mobile devices
• Strong troubleshooting and customer service skills
• Ability to follow established IT processes and documentation
• Basic understanding of networking concepts (TCP/IP, Wi-Fi, switching)
• Desire to learn infrastructure, security, and cloud technologies
• Ability to distinguish between user-specific and system-wide issues

Minimum qualifications:

• Associate degree in Information Technology or related field; or
• A+, Network+, Microsoft Fundamentals, or similar entry-level certifications; or
• 1–3 years of IT help desk or desktop support experience
• Valid NM driver's license, insurance, and clean driving record
• Must be 21 years of age or older
• Bilingual Spanish preferred but not required
• Ability to work primarily on-site at Santa Fe Recovery Center facilities
• Ability to occasionally work remotely when business needs permit
• Ability to travel between facilities as needed using a personal vehicle