LEAD REGISTRATION REPRESENTATIVE

Lead Registration Representative

This position performs lead registration representative functions for the front-office operation and acts as back-up to the Office Manager in his or her absence. The Lead Registration Rep provides general oversight of assigned teams and works in a lead capacity and ensures superior service throughout department. The lead serves as liaison to patients, physicians, and administration to process problems, changes, feedback and workflow relative to Patient Registration operations. The lead position also gathers and records required information about patients; which includes screening for financial eligibility, confirming health insurance coverage and individual obligations, obtaining necessary authorizations for care, scheduling appointments, and assisting patients in a clinic setting. Responsible for greeting and assisting patients entering health care centers by registering new patients; entering pertinent patient data and account information; ensuring data is current and accurate; obtains third party coverage information and photocopies health insurance information; or other applicable healthcare coverage.

Key responsibilities include managing and coordinating all aspects of patient registration and pre-registration, scheduling, insurance verification, patient medical records, and financial counseling functions; serving as a lead for patient registration; maintaining effectiveness of patient flow; assisting Site Manager in educating registration staff of any changes pertinent to their roles; acting in capacity of Site Manager in his/her absence; and providing high quality customer service to both external and internal customers.

Position requires a high school diploma or equivalent, minimum of three years experience as a medical office assistant, working knowledge of computers, and proven communication and customer service skills. Physical requirements include sitting 60% of the time, standing and walking 20% of the time, and lifting up to 10 lbs. Machines and equipment used include photocopy machine, fax machine, credit card machine, and computer.