Associate, Credit Risk Operations

About the team The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally. What you’ll do As an Associate, Credit Risk Operations, you will be conducting credit risk reviews of Airwallex’s clients within a team environment, with a focus on the ongoing monitoring of clientele and written‑off portfolio management. The team works collaboratively with clients, business development teams, risk analysts, compliance and legal departments to support growth objectives while mitigating and managing risk. This hybrid role is based in San Francisco. Responsibilities Assess clients’ credibility in both onboarding and monitoring workflows, by verifying and analyzing business information and financial statements. Manage written‑off portfolio to meet individual and team performance targets, through contacting clients to negotiate payment arrangements that will ensure maximum recovery and reduce credit loss. Research account histories and provide tailored recommendations that mitigate Airwallex’s risk and recommend appropriate remedial actions. Deliver insights to support key business decisions ranging from onboarding strategies to monitoring and collection workflows. Proactively identifies issues, irregularities and emerging risks, takes swift action to resolve or timely elevate if necessary. Provide feedback on data, tools, 3rd‑party vendors etc. for continuous operations efficiency improvement, along with ongoing enhancements of policies and procedures. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have but are not mandatory. Minimum qualifications 5 years of relevant experience with knowledge of bad debt collections, credit underwriting and financial statement analysis Effective communication skills; attention to detail Be a team player, with strong interpersonal and communication skills, both written and verbal Be highly curious and thoughtful – a proactive self‑starter with a sense of urgency and bias for action, under a fast‑paced environment Be comfortable with complex data and analytics to draw meaningful insights. SQL is preferred for this role Knowledge of credit card industry is preferred Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr Airwallex-