Medical Assistant, Triage

Triage Clinical Team Member

We're committed to bringing passion and customer focus to the business.

We are seeking a Triage Clinical Team Member to become a part of our team! This position performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The incumbent must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a "can-do" attitude. Patient services are the key priority in this position requiring the MA to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy, and tact in patient/staff interactions.

Work schedule: Friday-Sunday 6pm to 6am with designated 30-minute lunch

Starting pay: $20 hourly

Location: Denver, CO, Remote Position after 2-3 Weeks of training onsite at the Denver, CO office

Responsibilities:

• Answering phones 24/7 around the clock 8A-8A: 7 days a week
• Contacting providers directly for critical matters
• Working directly with providers in the field related to patient care
• All MISC duties as assigned by supervisor:
• Medication Prior Authorizations
• Referrals as placed providers in the field
• Scanning documents to charts from the Main Fax Inbox
• Reviewing, scanning and approving Home Health and Hospice Inbox/orders
• Reviewing, scanning lab/diag results and consulting providers
• Prescription refills
• Scanning and reaching out to triage staff for critical reports from critical fax inbox
• Checking voicemails for non-urgent messages
• Scanning and/or completing MISC paperwork related to patient care (DME, Moving Paperwork, PPOC, LTC)
• Medication Reconciliation Program (MAR's)
• Medical Records Requests
• New Admission Discharge Summaries (Corhio, EPIC, Kaiser)
• PDMP Record Pulling

Qualifications:

• Must have a stable internet provider within home for equipment to operate correctly. (WIFI is not suffice)
• Quiet working area and environment Excellent communication skills at level necessary for taking patients' medical histories, understanding provider and supervisor's instructions, and for accurately documenting patients' medical information. Ability to effectively communicate with patient population and staff while demonstrating a high degree of diplomacy and tact.
• Intermediate computing and phone skills.
• Demonstrates flexibility in regard to job duties and assignments.
• Willingness to cross train within other departments within your scope of duties.
• Ability to multi-task and work effectively in a high-stress and fast-moving environment.
• Culturally sensitive and demonstrated ability and effectiveness working with ethnically diverse populations.
• Working knowledge of "Universal Precautions," always demonstrates professionalism.
• Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
• Valid Colorado Driver's License, insurance, and ability to travel as required to perform duties.

Education:

• High school Graduate (or GED) required.
• Current, valid Certification of Medical Assistant, Medical Administrative Assistant
• Current, valid CPR certification.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Salary Range:

Starting pay: $20 hourly