Dental Patient Representative I

Job Title

KEY FUNCTIONS & RESPONSIBILITIES:

• Navigates and understands all workflows within EHR system related to patient registration, check-in, payment collection, and other front office duties.
• Answers the telephone promptly, identifies self and center, refers calls to the appropriate area, and identifies and refers to urgent calls correctly. Accurately communicates phone messages as needed.
• Assists in scheduling return appointments, confirming the patient's demographics, and updating the EHR as necessary.
• Register, renew and update patients in the EHR.
• Calls patients to remind them of scheduled visits per the CCI protocol.
• Check in patients as they enter the center and updates status in the EHR - e.g., "Arrived", "No-Show", "Walk-In", "Cancellation".
• Notifies appropriate member of the care team of patient's arrival status. Monitors the status of reception area, updating appointment status by the end of the day, alerting clinical staff of unusually long patient wait times, or obtaining assistance in any unusual situations, including patient conflicts.
• Performs other clerical support functions; scanning, scheduling, and documentation of appointments or referrals completing medical records release forms. Prints provider schedule the day before.
• Review the next day's schedule to identify patient updates that will be needed at registration, such as HIPAA, Consent to Treatment, MCHATS, ASQ, patient profiles, and any other paperwork as needed.
• Verify insurance eligibilities and make note of any co-pays patient may owe.
• Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers, and outside contacts.
• Completes all required trainings to ensure proficiency and compliance e.g., front office and administrative EHR systems training.
• Follow the appropriate protocol for the specific line of service - e.g., program, dental, family medicine, behavioral health, etc.
• Process payments, billing and collections as needed.
• Deliver any patient care instructions.
• May provide coverage for other sites, as needed.

Why Work At CCI?

• Extensive benefits plan including PTO
• 403B Retirement Plan
• Tuition reimbursement opportunities
• Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
• Our providers are insured for malpractice under FTCA.

Equal Employment Opportunity (EEO)

CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs.

The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.