Technical Support Engineer

Salary: $85,000 - 95,000 per year Requirements:

• At least two years of experience in electrical construction, technical support, troubleshooting, or system diagnostics
• Experience with SCADA, RTUs, HMIs, and other data acquisition systems
• Familiarity with Salesforce, Monday, or similar tools
• Strong analytical and problem-solving abilities, attention to detail, and accurate documentation skills
• Excellent written and verbal communication skills, including the ability to explain technical information to non-technical audiences
• Ability to work independently, manage multiple support requests and assignments, and collaborate effectively with internal stakeholders
• Ability to work onsite Monday through Friday, 9:00 a.m. to 5:00 p.m.
• Preferred: understanding of three-phase power systems, metering products and billing systems, serial, fiber-optic and Ethernet communications, and industrial protocols such as Modbus, BACnet, and DNP3
• Customer-focused approach, with patience, professionalism, active listening, and clear expectation-setting
• Strong accountability, ownership of assigned work, and reliable follow-through
• Initiative to investigate problems, seek relevant information, and recommend practical improvements
• Collaborative working style that fosters trust and respectful relationships with colleagues and internal stakeholders
• Effective organization and time management, adaptability to changing priorities, and sound judgment about when to seek assistance or escalate
• Legally authorized to work in the United States

• Respond to customer technical support requests by phone, email, and online portals; set priorities, explain next steps, and follow issues through to resolution
• Diagnose and troubleshoot hardware, firmware, and software issues involving SATEC products and associated systems
• Support customers with onsite and remote troubleshooting, including communication settings, hardware diagnostics, and software diagnostics
• Guide customers on SATEC product configuration and use, and refer installation guidance and third-party integration requests to Application Engineers
• Investigate recurring issues, identify root causes, and work with internal teams on lasting solutions
• Escalate complex issues to the Technical Support Team Leader or R&D, sharing relevant diagnostic information and keeping customers informed
• Work with Engineering, Billing, Project Management, R&D, and Sales to resolve issues and communicate opportunities to improve products and services
• Record customer interactions, troubleshooting steps, and resolutions in Salesforce, X-pert Power, Monday, and the internal knowledge base
• Contribute to support documentation, troubleshooting guides, and FAQs, and participate in training on new products and technical developments
• Follow applicable electrical safety requirements, site procedures, and personal protective equipment requirements during onsite troubleshooting
• Complete assigned tasks and special projects, communicate progress and barriers, and meet agreed deadlines as requested by management

• Ethernet
• Firmware
• Hardware
• Support
• Salesforce
• CRM

More:

We are hiring a Technical Support Engineer for our Technical Support team to support SATEC hardware and software for power metering, power quality monitoring, energy management, and billing. Reporting to the Technical Support Team Leader, this role applies knowledge of electrical installations, SCADA, RTUs, and data acquisition systems, and involves customer communication, independent problem-solving, and collaboration across teams. The position is onsite in Union, New Jersey, Monday through Friday, 9:00 a.m. to 5:00 p.m.; relocation is not offered. The annual salary range is $85,000–$95,000, with $90,000 identified as the midpoint. We offer health, retirement, paid-time-off, and other group benefits, including a 401(k), 401(k) matching, health insurance, a health savings account, life insurance, and paid time off. This is a non-exempt position, with one opening. We are an Equal Opportunity Employer and make employment decisions without regard to characteristics protected by law.

last updated 42 week of 2026