CUSTOMER SERVICE REPRESENTATIVE

Job Description

Job Description

Do you want to help protect independent insurance agencies from risks like errors & omissions (E&O) and cyber threats? Join the Missouri Association of Insurance Agents (MAIA) and turn your customer service skills into a rewarding career that makes a real difference.

You don't need prior insurance experience to succeed - we'll provide all the training you need. We'll also pay for your study materials and licensing exam so you can earn your property/casualty insurance license.

Annual Base Salary + Bonus Opportunities

Total Compensation: $43,000 - $55,000; includes base salary $43,000 - $50,000 plus potential for incentive bonuses

Annual cost-of-living and performance-based raises, with the possibility of additional mid-year performance increases

401(k) match

Employer paid health, dental and life insurance

Paid vacation and sick leave

Paid holidays

Additional paid time off during the summer

Cafeteria plan

• Provide high-quality customer service to members, clients and prospects
• Review new and renewal applications, requesting additional information as needed
• Manage accounts for assigned clients and prospects, ensuring timely follow-up and accurate documentation
• Communicate consistently and professionally with clients in writing and by phone
• Cross-sell additional coverages to enhance client protection
• Meet policy-driven deadlines with strong time management and attention to detail

• A genuine passion for helping customers succeed
• Strong organizational, critical thinking and problem-solving skills
• Excellent written and verbal communication abilities
• High attention to detail with the ability to prioritize and multitask effectively
• A property/casualty insurance license (or be able to obtain one upon hire - we provide materials and cover exam costs)