Manager, Account Management

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.About UsFivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.About the RoleWe’re looking for a Manager, Account Management. This role is accountable for a large volume of transactions and a team of individual contributors. The ideal candidate thrives in a fast-paced environment and brings a constant drive to identify and eliminate cumbersome processes, streamline operations, and improve overall efficiency across the team.This role requires strong customer-facing skills, with the ability to engage external customers directly — whether navigating complex renewal conversations, escalations, or strategic account discussions.The ideal candidate is equally comfortable managing up and down: communicating priorities, risks, and progress clearly to senior leadership while coaching and developing individual contributors on the ground. A wide-angle view of the business is essential — this leader must be able to connect day-to-day execution to broader organizational goals and anticipate how decisions at the team level ripple across the company.This is a full-time position based out of our Denver OR Austin office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.What You’ll DoLead, coach, and develop a team of Account Managers responsible for growth and retentionOwn team performance looking at renewal uplift, negotiated terms, deal strategy, strategic expansion and product utalizationEstablish and enforce forecasting disciplineDrive consistent account planning and healthy team productivity Partner cross-functionally with Account managers, Customer Success, RevEx, Deal Desk, and Product to ensure seamless execution across the customer lifecycleOptimize processes, tools, and operating cadence to support efficiency in a high-volume, high-growth environmentTechnologies You’ll UseSalesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, JiraSkills We’re Looking For1+ year experience managing an account management, growth and/or customer success team. Experience in a SaaS quota-carrying account management or customer success role.Experience in analytics/data tools is a plus!Being customer-centric - building relationships, understanding customer needs, and how we are delivering value.Track record of hitting or exceeding your goals and MBOs.The right balance of self-confidence and humility to lead as an individual contributor.Collaborative and providing constructive feedback to the right teams, so that we can continue to learn and grow.Ability to manage multiple projects and tasks, while staying organized and efficient.Experience with Salesforce is a must.Hiring ProcessInterview with Talent Acquisition PartnerInterview with Hiring ManagerTeam InterviewFinal Interview: Sales Leader ChallengeCompensation & BenefitsThe compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. For this role, on-target earnings (OTE) are split 70% base salary and 30% variable compensation. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.OTE (On Target Earning)$180,000—$220,000 USDPerks and Benefits100% employer-paid medical insurance*Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.RSU stock grants*Professional development and training opportunitiesCompany virtual happy hours, free food, and fun team-building activitiesMonthly cell phone stipendAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.*May vary by country and worker type - please reach out to your recruiter for more informationClick here to learn more about Fivetran's Benefits by Region.We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes. Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.To learn more about our candidate privacy policy, you can read our statement here.We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.