Medical Triage & Clinical Support Specialist

Job Description Job Description Job Type: Full-time | Day Shift | Monday-Friday | No Nights, Weekends or Holidays Location: Grand Rapids, MI About the Position Grand Valley Medical Specialists is looking for a healthcare professional to join our team in a Medical Triage & Clinical Support role. If you enjoy working with patients, have a background in healthcare or a medical setting, and like working closely with providers, this may be a great opportunity for you. We welcome candidates with a variety of medical and healthcare backgrounds. Experience in nursing, medical assisting, patient care, clinical support, or other healthcare-related roles is encouraged. GVMS is a physician-owned private practice that has been serving the Grand Rapids community since the 1930s. We have 14 physicians and 5 advanced practice providers specializing in internal medicine, pediatrics, and family medicine. In this role, you'll work closely with our providers and patients, helping coordinate patient care and supporting the day-to-day clinical operations of our practice. What You'll Do Your responsibilities will include: * Support phone triage by documenting patient symptoms and concerns and routing them to the appropriate care team. * Respond to patient calls, gather relevant clinical information, and communicate provider instructions. * Maintain accurate and timely documentation in the Electronic Health Record (EHR). * Route patient messages and communications to the appropriate clinical staff. * Assist with appointment scheduling and general administrative tasks. * Facilitate electronic prescriptions and medication prior authorizations under provider guidance. * Provide compassionate, professional communication to patients while maintaining HIPAA compliance and following clinic policies. What We're Looking For We are open to candidates with a variety of healthcare backgrounds. The ideal candidate will have: * Previous experience in a medical, healthcare, clinical, or patient care setting. * Knowledge of medical terminology and basic clinical processes. * Strong communication and interpersonal skills. * Comfort working with electronic health records and computer systems. * Excellent organizational skills and attention to detail. * The ability to work collaboratively with providers and other members of the care team. * A compassionate approach to patient care and a commitment to treating patients with kindness and respect. What We Offer * Monday-Friday daytime schedule * No nights, weekends, or holidays * Health, dental, and vision insurance * Paid time off and earned sick time * 7 paid holidays, including a paid half-day on Christmas Eve * 401(k) retirement plan with employer Safe Harbor and profit-sharing contributions — no employee contribution required * Life insurance * Short- and long-term disability coverage * Uniform allowance * Certification allowance How to Apply Please submit your resume and a brief cover letter through ZipRecruiter. We'd love to learn more about your healthcare experience and what you would bring to our team. Whether your background is in medical assisting, nursing, patient care, or another area of healthcare, we welcome you to explore this opportunity.