Billing specialist

Who is Congruex

Congruex was formed in 2016 to take advantage of historic demand for digital connectivity. Our founders are deeply rooted in the industry and have collectively built some of the countrys largest communications infrastructure. We design and build digital infrastructure across the nation by providing engineering, construction, and specialty solutions with integrated delivery or as an a la carte service . The work we do enables everything in the modern world to operate, from healthcare and energy to transportation and social interactions. Our vision is to be the best provider of digital infrastructure solutions in the U.S. and our core values of GRIT connect everything we do.

Why Work at Congruex

No matter what role you play, you are an important part of our team . We offer comprehensive and competitive benefits including, but not limited to :

• Medical, Dental & Vision benefits on day 1
• 401(k) program with company match and immediate vesting on day 1
• Flexible PTO for all exempt roles & competitive PTO accrual for all non-exempt roles
• 10 company paid holidays
• Company Paid Maternity & Parental Leave Options
• Company Paid Basic Life Insurance (employee paid voluntary options)
• Free wellness benefits like counseling, financial planning, caregiver support, and more!
• Marketplace discounts and 24/7 access to online learning & development

Job Summary

The Billing Specialist is responsible for handling billing and invoicing processes. They ensure accurate and timely billing, maintain positive customer relationships, and contribute to the overall efficiency and effectiveness of the billing process.

Job Responsibilities (Including, but not limited to)

• Create and issue accurate invoices for services and products based on contractual agreements and pricing terms.
• Review sales orders, contracts, and documentation to ensure accurate billing details and pricing compliance.
• Accurately enter billing data into software systems and maintain records of invoices, payments, and customer communications.
• Reconcile billing accounts and resolve any discrepancies or billing errors promptly.
• Address customer inquiries about billing issues, payment terms, and resolve disputes professionally.
• Monitor overdue accounts and follow up on outstanding invoices; collaborate with collections personnel.
• Generate reports on billing activities and accounts receivable status, analyzing trends and suggesting process improvements.
• Ensure billing practices comply with company policies and industry standards; stay updated on regulatory changes.
• Identify inefficiencies in billing processes and implement improvements to streamline operations.
• Collaborate with other departments (sales, finance, project management) to resolve billing issues and improve processes.
• Performs other duties as assigned.

Required Skills & Qualifications

• High school diploma or equivalent (Associates or Bachelor's degree in Accounting, Finance, or related field preferred).
• Previous experience in billing or accounting, preferably in the telecom or construction industry.
• Strong proficiency with accounting software and billing systems (e.g., QuickBooks, Microsoft Excel).
• Solid understanding of billing processes, invoicing, and accounts receivable management.
• Excellent communication and customer service skills, with the ability to resolve conflicts and manage client relations.
• Ability to work efficiently with attention to detail, accuracy, and confidentiality.
• Problem-solving skills and the ability to reconcile discrepancies and billing errors effectively.
• Knowledge of regulatory requirements and compliance standards within the telecom and construction industries.

Physical Demands & Work Environment

Physical Demands:

• Extended periods sitting at a desk and working on a computer.
• Must be able to occasionally lift up to 15 pounds (e.g., office supplies, packages).
• Regular use of hands and fingers to operate computers, printers, and other office equipment.
• Visual acuity required for reading documents and computer screens.

Work Environment:

• Standard office setting with controlled climate.
• Noise level is generally low to moderate (e.g., printers, phone calls, conversations).
• May require occasional travel for meetings, training, or other business-related activities.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an at-will employment relationship.