Reconciliation Services Operations Specialist II

Reconciliation Services Operations Specialist II

Build your reconciliation expertise in a role where your attention to detail helps keep accounts accurate and operations running smoothly. You will perform moderately complex reconciliations, investigate outstanding items, and partner with management and clearing teams to drive timely resolution. You will thrive in a fast-paced environment where you can prioritize changing needs, make routine decisions, and follow established policies and procedures while making a meaningful daily impact.

As a Reconciliation Services Operations Specialist II in the Reconciliation Services Operations team, you will be responsible for performing moderately complex reconciliations on assigned accounts, requiring a basic understanding of accounting concepts and routine decision-making. You will obtain a comprehensive understanding of account operations, research outstanding items, and communicate with management and clearing partners to resolve issues. Your role demands excellent attention to detail, adaptability to changing needs, and the ability to prioritize tasks in a fast-paced environment while ensuring adherence to corporate policies.

Job Responsibilities

• Perform moderately complex reconciliations on assigned accounts, requiring a basic understanding of accounting concepts.
• Make routine decisions and determine appropriate courses of action for account management.
• Obtain a comprehensive understanding of assigned accounts, including operations impacting the account and transaction flow.
• Research outstanding items for assigned accounts and process clearing entries where appropriate.
• Communicate effectively with departmental management, business partners, and external vendors to resolve outstanding items.
• Identify and escalate problem items, trends, and exceptions to clearing standards in a timely manner.
• Participate in project activities and User Acceptance Testing (UAT) as assigned.
• Ensure adherence to Corporate Accounting and departmental policies and procedures.
• Maintain excellent attention to detail and concern for all aspects of the job.
• Adapt to changing needs and deadlines, remaining calm under pressure.
• Evaluate and analyze data from multiple sources in a fast-paced environment, prioritizing tasks without compromising service quality.

Required Qualifications, Capabilities, and Skills

• Basic understanding of accounting concepts and principles.
• Experience in accounting or bookkeeping.
• Strong analytical skills for evaluating and analyzing data from multiple sources.
• High School diploma, some college, or equivalent experience.
• Proficient in Microsoft Excel, utilizing advanced functions like pivot tables, VLOOKUPs, and formulas.
• Strong problem-solving skills and the ability to make routine decisions.
• Demonstrated ability to take initiative and work independently.
• Excellent written and oral communication skills, with the ability to interact effectively with management and external parties.
• Ability to adapt to changing needs and deadlines, remaining calm under pressure.
• Team player mentality with the ability to collaborate effectively with others.
• Capability to handle multiple tasks and meet deadlines without compromising service quality.

Preferred Qualifications, Capabilities, and Skills

• Previous experience in reconciliation, accounting, or related bank operations.
• Strong understanding of accounting concepts and reconciliation processes.
• Demonstrated ability to make routine decisions and determine appropriate courses of action.
• Proficiency in researching and resolving outstanding account items.
• Effective communication skills for interacting with departmental management, business partners, and external vendors.
• Ability to adapt to changing needs and deadlines while maintaining a focus on customer satisfaction.
• Excellent attention to detail and the ability to evaluate and analyze data from multiple sources in a fast-paced environment.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.