Help Desk Specialist

On-Site IT Hardware/Software Support – Indianapolis, INAre you the person everyone turns to when something "just isn't working"? Do you enjoy solving problems, helping people, and keeping systems running smoothly?If you thrive in a fast-paced environment where no two days look the same—and you take pride in delivering great customer service with real technical solutions—this could be a great fit.At Kirby Risk, our IT team plays a critical role in keeping our business connected, productive, and moving forward. As an IT Help Desk Specialist, you'll be on the front line of support—helping teammates across the organization stay up and running while continuously improving how we use technology.What You'll Do as an IT Help Desk SpecialistIn this role, you'll serve as the first point of contact for technical support while helping drive efficiency, consistency, and improvement across our systems and processes.You'll:Provide first-line technical support across phone, email, remote tools, and ticketing systems, ensuring timely resolution with minimal disruption to the businessSupport and maintain devices and infrastructure including computers, mobile devices, printers, and network equipment to ensure reliable day-to-day operationsTroubleshoot and support Microsoft Office and Epicor Eclipse systems while assisting users in maximizing productivityTrack, document, and manage support requests in the ticketing system to drive visibility, accountability, and continuous improvementAssist with business reporting by partnering with internal teams to develop and deliver solutions using tools like Excel, SharePoint, and Eclipse Report WriterCollaborate with IT, business units, and vendors to resolve issues, improve systems, and implement effective solutionsMaintain knowledgebase documentation and build strong relationships across the organization through professional, responsive supportAdapt to changing priorities while following company policies, safety standards, and IT best practices to ensure compliance and consistencyWhat Makes You a Great Fit2-year degree in a related field or equivalent work experience preferred1–2+ years of IT support or help desk experience preferredStrong knowledge of Microsoft Office productsSolid troubleshooting and problem-solving skills across hardware and softwareStrong written and verbal communication skills with the ability to support users at all levelsAbility to prioritize tasks, manage time effectively, and meet deadlinesStrong organizational skills and attention to detailA customer-first mindset with a focus on delivering high-quality supportAbility to work independently while also contributing as part of a teamWillingness to continuously learn and adapt to new technologiesWhat to Expect in This RoleA fast-paced environment where you'll be the go-to for solving technical issues and keeping the business runningA mix of hands-on troubleshooting, user support, and system problem-solving across a variety of platforms and toolsDaily interaction with teammates across the organization, building strong relationships while delivering responsive, solution-focused supportOwnership of support tickets and documentation, with clear expectations around accuracy, follow-through, and communicationOpportunities to identify and drive improvements in systems, processes, and overall user experienceA team-focused environment that values accountability, reliability, and a positive, solutions-driven mindsetWhy Kirby Risk?Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and automation solutions. Our culture is built on hard-working, engaged people who treat one another—and our customers—with respect, integrity, and urgency.At Kirby Risk, you're not just taking a job—you're building a career while helping customers transform their operations.Benefits That Work for YouKirby Risk provides a comprehensive benefits package, including:Medical, RX, Dental, and Vision insuranceLife insurance & Employee Assistance ProgramsTuition reimbursement & on-the-job training401(k) plan with company match & Profit SharingPaid Time Off (PTO)