Customer Service Parts Specialist

Delivering Excellence at Every TurnCustomer Service Parts Specialist | Kustom Signals, Inc.Are you someone who thrives in a fast-paced, service-driven environment? Do you pride yourself on being the reliable, friendly voice customers can count on? At Kustom Signals, we’ve been a trusted technology partner for law enforcement agencies for over 60 years—and we’re looking for a Customer Service Parts Specialist who’s ready to be part of that legacy.We believe that quality matters at every touchpoint. That’s why we’re searching for a highly organized, communicative, and detail-oriented professional who can help uphold our reputation for outstanding service. As part of our Customer Service team, you’ll play a critical role in supporting both internal and external customers by managing parts orders, solving problems, and ensuring every interaction reflects the excellence Kustom is known for.This is more than a customer service role—it’s an opportunity to join a mission-driven company where your work directly supports those who serve and protect our communities.What You’ll Do:Provide expert support to customers and colleagues with parts-related inquiriesAccurately quote, process, and track customer parts ordersHandle calls and emails with a professional, positive attitudeCreate purchase orders and manage inventory to fulfill customer needsProcess credit card payments and maintain financial accuracyMaintain detailed and organized reports and documentationEnsure quality control of outgoing parts shipmentsRead and interpret parts and assembly drawings to provide informed serviceCollaborate with your team to continuously improve service processesWhy Kustom Signals?We’re proud to be an Employee Stock Ownership Plan (ESOP) company, meaning every employee has a stake in our shared success. We offer competitive benefits, a supportive team environment, and the opportunity to make a real impact every day. Additional perks include:Educational assistance programs to help you growA focus on professional development and cross-trainingA culture that values teamwork, innovation, and customer careBenefits:Benefits are available on the first day of employment.Company-sponsored life and short-term disability insurance.Comprehensive health, dental, and vision insurance.Health Savings Account when paired with a high-deductible medical plan.401k retirement savings plan with an employer match of up to 4%.100% employee-owned company through an Employee Stock Ownership Plan (ESOP) after meeting eligibility requirements.Paid time off, including Vacation, Personal or Discretionary (Sick), and ten (10) paid company holidays.Tuition reimbursement for pre-approved courses.Climate-controlled work environment.Consistent weekday schedules provide an exceptional work-life balance.A people-first culture grounded in teamwork, accountability, and innovationIf you’re ready to be part of a company that values integrity, innovation, and above all—service—then we’d love to hear from you.Join us in delivering quality, one customer at a time.Apply today to be our next Customer Service Parts Specialist at Kustom Signals, Inc.What We’re Looking For:Education and ExperienceHigh school diploma required; associate degree preferredMinimum 2 years of clerical or customer service experience preferredSkills and QualificationsExceptional communication skills—both written and verbalStrong organizational skills and a sharp eye for detailAbility to handle pressure and juggle multiple prioritiesQuick learner with a willingness to grow and take on new responsibilitiesSolid proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)Comfort with data entry and the ability to learn KSI-specific softwareConfident phone presence and a customer-first mindsetStrong interpersonal skills and a collaborative spiritBasic math and technical aptitude for interpreting parts and pricingAbility to lift up to 40 lbs and work in a quiet, climate-controlled environmentWork Location: In person #J-18808-Ljbffr