Home Improvements Customer Care Coordinator

Job Description

Job Description

Company Background:

We are hiring in the following zip codes:

11004
11358
11361
11362
11364
11365
11426
11427

We're a 4th generation (since 1919) family-owned company in the competitive home improvement industry. You'll be a part of a small team with no corporate hierarchy, politics, endless meetings, or memos. We are a close-knit group that consistently wins customers over bigger brands or companies.

Our longevity results from an uncompromising commitment to serving customers, treating sub-contractors with respect, and always standing behind our products & reputation.

• We stand behind everything we install.
• We never compromise on our commitment to satisfying customers.
• We've been in business for over 107 years because of our legendary reputation.

We offer competitive salaries, benefits, and a dynamic workplace. If you dislike being bored and enjoy working in a busy office focused on serving customers, our team, and anyone else we partnered with, this job is for you.

As a small business, there are times when we wear multiple hats; you may be asked to help answer our busy phones during the season or help when we need it. We are looking for a team player that checks their ego at the door and comes to work every day willing to work hard and with us to grow the business.

Major Homes Corp Mission:
Major Homes serves homeowners in Queens and Long Island by providing the highest quality home improvement products and professional and reliable installation and service.

Four generations of our family and over 104 years in business are a testament to customers’ loyalty and our legendary service. We operate in a crowded and one of the most competitive markets in the U.S. We differentiate ourselves by raising the bar on excellence at all levels, from the initial contact with a prospective customer to years later by standing behind everything we sell and install.

Our mission is to continue our legacy and grow by having an exceptional team that serves customers. We are focused on personalized and attentive service based on core values and the integrity of every one of our employees. We don’t seek perfection but always strive to do our best and learn from our successes and failures.

OUR CORE VALUES:

✅ WILLINGNESS TO SERVE
We start and end each day determined to make a positive difference in the lives of clients and our fellow employees. We succeed and fail as a team.

✅ COLLABORATION
The sum of individual passion and skills drives our growth and success.

✅ INTEGRITY
Be transparent, honest, fair, and ethical with our team and customers and regardless of circumstances.

✅ ACCOUNTABILITY
Celebrate success, own your failures and take time to learn from both.

✅ DEPENDABILITY
Customers and our team count on your commitment to provide the highest level of service. Be there!

✅ HUMILITY
While striving to be the best, we are humbled by recognizing that we can never stop improving.

WE ARE LOOKING FOR:
We’re seeking an experienced customer service associate to join our family-owned business. The ideal candidate will have experience working in a small, dynamic, busy family business. Experience in the home improvement or contracting industry is a plus. As a key team member, the candidate must be comfortable and productive working in a fast-paced environment. You’ll also be called upon to help improve our operational efficiency and play a key role in our continued growth.

Website:

OBJECTIVES OF THIS ROLE

This key position coordinates between customers, our sales and operations team. The CSC, from the initial contact with a prospective customer, to ongoing support and relationships is responsible for providing exceptional customer experience.

OVERALL RESPONSIBILITIES

• · Report directly to the Owners.
• · Professionally represent the Company to leads, customers and our subcontractors.
• · Ensure accurate and timely information flow between sales, operations and accounting
• · As a member of a small team, you may be called upon, when needed, to assist in other areas of the business including some accounting functions.

SPECIFIC RESPONSIBILITIES

Leads & Customers:

• Responding promptly to customer inquiries.
• Process incoming leads and accurately enter data into our CRM (Customer Relationship Management) system.
• Coordinating inquiries and follow ups between our sales reps and customers
• Serving as liaison between our operation group and subcontractors
• Support other office staff during busy periods with clerical or data entry tasks.
• Answer incoming phone calls and assist customers with general inquiries.
• Assist with daily recordkeeping.
• Provide additional administrative support to office staff as needed.
• Scan, organize, and file documents, contracts, and other paperwork.
• Maintain accurate digital and physical records.
• Assist with data entry and updating customer information.

Sales Coordinator:

• Help process customer leads, repair requests, contracts, and payments.

Coordinate between reps, customers, and management to ensure that leads and customers always receive the highest levels of service and response.

Accurately enter information into the CRM

Review and prepare signed contracts for processing and scheduling.

REQUIRED SKILLS/QUALIFICATIONS

• High school diploma, general education degree, or equivalent.
• Ability to work efficiently under high pressure/volume busy periods
• Working knowledge of Microsoft 360 suite of products (Outlook, Word Excel)
• Ability to learn new computer systems
• Excellent knowledge and comfort using the Internet/Google
• Attention to detail with exceptional interpersonal & communication skills
• Hardworking and driven by integrity and desire to serve customers

PREFERRED SKILLS/QUALIFICATIONS

• Min 3 years in customer service role
• Experience in home improvement or contracting industries - a BIG plus

• • Experience with Google and Google Suite products a plus.

\nCompany Description

You'll work in a family business and feel that you're part of the family. No corporate hierarchy, politics or memos. We train you to sell our products, then support you every step of the way. We'll teach you what we've learned, and it is all based on one principal: uncompromising commitment to serving customers. It starts with instant call-back on leads and continues with post-sales service and support.

We are proud of who we are and stand behind everything we install!

We own our mistakes and deliver on our commitment to satisfying our customers.

We wouldn't be around for over 107 years if our word and reputation were anything but legendary.

Company Description

You'll work in a family business and feel that you're part of the family. No corporate hierarchy, politics or memos. We train you to sell our products, then support you every step of the way. We'll teach you what we've learned, and it is all based on one principal: uncompromising commitment to serving customers. It starts with instant call-back on leads and continues with post-sales service and support.\n\nWe are proud of who we are and stand behind everything we install!\n\nWe own our mistakes and deliver on our commitment to satisfying our customers.\n\nWe wouldn't be around for over 107 years if our word and reputation were anything but legendary.