Operations Specialist

Operations SpecialistMarquee Insurance Group is a commercial insurance company specializing in transportation. We are committed to constantly improving our processes to make our client's experience better every day. We believe that providing a fun culture and the opportunity for growth creates an energetic and happy employee base, which in turn creates a positive experience for our clients. Our culture is unique and innovative, where we promote from within and believe in performance-based advancements.MIG has been recognized on the Pacesetters list as one of the fastest-growing private companies by the Atlanta Business ChronicleMIG has been recognized as a "Top Workplace" by the Atlanta Journal-ConstitutionAs an Operations Specialist, you will be responsible for maintaining client relationships in the Operations department. This position will be responsible for communicating with clients, teammates, and insurance companies to provide superior customer service. You will answer client inquiries, research issues, and provide solutions in a timely and friendly manner.Responsibilities:Establish and maintain positive client relationships to ensure continued business.Provide prompt, accurate, and friendly client communication and service.Work directly with clients to handle complaints or issues, provide appropriate solutions and alternatives, and follow up to ensure resolution.Maintain knowledge of current processes and procedures to educate clients effectively on MIG services.Monitor incoming client inquires via phone and email.Open and maintain customer accounts by recording account information, advising on coverages, and providing quotes to new and potential clients.Track and report policy changes, process requests, and ensure accuracy and compliance while navigating through multiple systems.Collaborate and communicate with various departments effectively to achieve daily individual and team goals.Follow company protocol on appropriate steps in client resolution.Completes required training and licensing.Perform other related duties assigned.What we look for:Bachelor's degree in Business or related fieldInsurance knowledge preferredExceptional customer service and problem solving skillsStrong communication and organizational skillsPossess an ambitious nature with attention to detailTeam player with multi-tasking and prioritizing abilitiesProficient in MS Office skills and related computer knowledgeOur Benefits:MIG provides a competitive, comprehensive, performance-based compensation package for our full-time employees:Eligibility for Individual and Company bonus programsMedical, Dental, Vision, Life/ AD&D Insurance, Short-Term DisabilityPet Insurance, Paid Family Leave, Employee Assistance ProgramFully Paid Maternity Leave401(k) with Company Matching12 days of Paid Time Off, 4 Sick/Mental Health days, 7 Paid Holidays, 2 Flex HolidaysCompany Paid Fitness MembershipVolunteer Days and Opportunities with Company-Partnered CharitiesInternal Inclusion programsMarquee Insurance Group is an Equal Opportunity Employer