Field Support Representative, Lead

Field Support Representative, Lead (Administrative) The Opportunity Highly skilled IT specialist responsible for leading a team of Field Support Representatives (FSRs) maintaining, troubleshooting, and supporting TACLAN hardware and software in Special Operations environments. Key Responsibilities (Principal Duties and Accountabilities *Essential Functions) Collaborate with program leads, engineers, and integrators Highly skilled IT specialist responsible for maintaining, troubleshooting, and supporting TACLAN hardware and software in Special Operations environments. Duties include system operations, maintenance, training, warranty facilitation, and tactical systems engineering expertise for USSOCOM TACLAN systems. Manage all aspects of tactical mission support, apply systems engineering principles, and ensure hardware and software meet operational requirements. Manage user interfaces, administering servers, implementing access controls, supporting imaging and configuration, and ensuring interoperability between systems and programs. Coordinate with tiered support teams, maintain spare parts, and are required to align their work hours with the needs of the supported sites. Provide comprehensive training to SOF units, including formal and informal instruction, development of training materials, and travel to satellite locations for training delivery. Support enhancements and upgrades, monitoring operational tests, evaluating results, implementing software applications, and ensuring system compatibility and functionality. Supervisory Responsibilities Provide day-to-day leadership and oversight for assigned Field Support Representatives and support personnel. Coordinate and prioritize team activities to ensure timely and effective support of customer requirements. Assign work, monitor task execution, and review completed work products for quality, accuracy, and compliance with established procedures. Mentor, train, and provide technical guidance to team members to ensure consistent performance and technical proficiency. Coordinate team schedules, travel requirements, and support coverage to maintain uninterrupted customer support operations. Serve as the primary escalation point for complex technical issues and coordinate resolution with engineering, program management, and customer representatives. Monitor team performance and identify training, staffing, and resource requirements necessary to support mission objectives. Promote adherence to organizational policies, quality standards, cybersecurity requirements, and safety procedures. Foster a collaborative, customer-focused team environment committed to continuous improvement and operational excellence. #J-18808-Ljbffr NexTech Solutions LLC in