Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Paid by Agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 1993 and currently lead a team of seven. I’ve spent more than 33 years with State Farm and worked in banking before beginning my State Farm career. I’m a graduate of Pennsylvania State University, where I earned my B.S. and was a quarterback, team captain, and four-year letterman. That experience helped shape the teamwork, discipline, and commitment I bring to the agency today.

We’re proud to be deeply involved in the communities surrounding both of our office locations and regularly support local school districts and other community initiatives.

Our agency offers health benefits, a 401(k), licensing costs paid up front, and a strong commitment to work-life balance. We believe in providing our team with the support and resources they need to build successful, long-term careers.

Our culture is professional, team-oriented, and focused on providing a great experience for our customers. I’m looking for someone who is intelligent, personable, and genuinely enjoys working with people. If you’re a strong communicator who values relationships and wants to contribute to a successful, established team, we’d love to meet you.

ROLE DESCRIPTION:
As Account Representative for Matthew Knizner - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Willingness to obtain Property & Casualty license.