Dental Treatment Coordinator

Dental Treatment CoordinatorJoin Affordable Dentures & Implants in Peoria, IL and Help Create Healthy, Confident Smiles!Location: 2807 W Townline Rd, Peoria, IL 61615Are you a motivated Dental Treatment Coordinator with a passion for helping patients understand their treatment options and achieve their dental goals? Affordable Dentures & Implants is seeking a patient-focused, organized, and results-driven Treatment Plan Coordinator to join our team.In this role, you will serve as a key connection between our patients, doctors, and office team by guiding patients through their recommended treatment plans, coordinating care, and creating an exceptional patient experience. If you enjoy building relationships, providing outstanding customer service, and helping patients overcome barriers to completing treatment, this is an opportunity to make a meaningful impact every day.Why Join Us?Competitive compensationCareer growth and advancement opportunitiesSupportive, team-oriented work environmentMake a meaningful impact by helping patients receive life-changing dental careWork alongside experienced dentists and dental professionalsComprehensive new hire training and onboarding providedWhat You'll DoAs our Dental Treatment Coordinator, you will play an essential role in managing the patient experience, treatment acceptance process, and daily non-clinical operations of the dental office.Serve as a primary point of contact for patients throughout their treatment journey.Conduct patient consultations to review doctor-prescribed treatment plans, answer questions, and ensure patients understand their recommended care.Educate patients on treatment options, insurance benefits, financing solutions, and affordable payment options.Build strong patient relationships while identifying and resolving barriers that may prevent treatment completion.Follow up with patients to encourage scheduling and completion of recommended treatment.Coordinate treatment scheduling and maintain an efficient patient flow within the dental office.Schedule, confirm, and manage patient appointments.Handle incoming phone calls, emails, and patient inquiries professionally and promptly.Address patient concerns and provide solutions while maintaining a high level of customer service.Verify insurance coverage and educate patients regarding their benefits and financial responsibilities.Collect, post, and process patient payments, including credit card transactions and deposits.Assist with billing questions and coordinate with appropriate departments when needed.Maintain accurate patient records, treatment plans, and documentation within the practice management system.Perform patient chart audits and ensure treatment information is accurate and up to date.Monitor daily schedules to support office efficiency and patient satisfaction.Partner with the Doctor and office leadership to improve treatment acceptance and overall patient experience.Assist with staff training and ensure team members understand office procedures and processes.Support practice goals related to revenue, profitability, and operational success.QualificationsHigh School Diploma or equivalent required2+ years of sales, healthcare, dental, or patient coordination experience preferredPrevious experience in a dental office, medical office, or customer-focused healthcare environment preferredExperience with dental treatment planning, patient consultations, or case acceptance is a plusKnowledge of dental insurance processes, including benefit verification, patient financial discussions, and payment options preferredStrong communication and relationship-building skillsAbility to confidently discuss treatment recommendations and financial options with patientsExcellent organizational skills with the ability to manage multiple prioritiesAbility to work in a fast-paced dental office environmentStrong problem-solving skills and ability to make independent decisionsGoal-oriented mindset with the ability to meet and exceed performance expectationsWe're Looking For Someone Who Is:Patient-focused and passionate about helping othersConfident communicating with patients about treatment and financial optionsOrganized, dependable, and detail-orientedMotivated by achieving goals and improving patient outcomesComfortable working in a fast-paced, team-oriented environmentSkilled at building trust and creating positive patient experiencesA strong communicator who can collaborate effectively with doctors and team membersIf you're ready to build a rewarding career while helping patients receive the care they need, apply today and become part of the Affordable Dentures & Implants team!Keywords: Dental Treatment Coordinator, Patient Care Coordinator, Dental Office Coordinator, Treatment Plan Coordinator, Dental Sales Coordinator, Case Acceptance Coordinator, Dental Financial Coordinator, Dental Insurance, Patient Scheduling, Treatment Planning, Patient Consultations, Dental Practice Management, Customer Service, Healthcare Sales, Dental Office Administration.BenefitsWe care about our employees and understand the hard work that goes into providing the best-in-class patient care. You will be provided the training needed to provide you with the support you need to do your job well. Additional benefits include group medical and dental insurance, vision insurance, life insurance, flexible spending (health and dependent care), 401(k), 9 paid holidays off, 10 days of vacation, and 5 additional PTO days. We also offer ancillary benefits to include hospital indemnity, accident, and critical illness insurance options.About Affordable CareFounded in 1975, today Affordable Care, LLC is America's largest dental support organization (DSO) focused on tooth replacement services, serving more than 360 dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on-site laboratory to enable same-day dental services. Affordable Care is the DSO for several top dental brands including, but not limited to, Affordable Dentures & Implants, DDS Dentures + Implant Solutions, and Advanced Dental Implant Centers. From the Affordable Care Support Center, located in North Carolina's Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients.